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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16470 reviews)

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4.95

Based on 16,470 reviews, last reviewed 8th May 2026

84300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Staff very informative and helpful. Staff very informative and helpful. Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16470)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Highly recommend

They have been absolutely amazing in helping me when I was financially drowning to make smaller more manageable payments each month. It has released a lot of stress an pressure and they ensure that they provide you with the right service and affordable repayments. The best bit is that they offer their services for free. Reviewed on: 1st May 2024

My experience

They have definitely turned my life around ,I can not thank them enough I would advise any one that is in the position I was in ,not knowing which way to turn sleepless nights constant worry .I could not go on any longer thinking about it all the debt I had I decided to ring stepchange I felt embarrassed telling a stranger about my financial difficulties but they were fantastic non judgemental Reviewed on: 1st May 2024

They have been very helpful

They have been very helpful every step of the way,their staff is kind and very supportive I managed to get rid of most of my debt in a short period of time and also you have flexibility when paying them,would recommend them 100% Reviewed on: 1st May 2024

Bringing light where there was only darkness

Stepchange have been amazing from start to finish, always helpful, when contacted they are always positive and supportive and always able to reassure us that we don’t need to worry as they deal with your creditors on your behalf. Stepchanged have shown us light when we thought only darkness was our only choice. I can categorically say StepChange has saved my life !! Reviewed on: 1st May 2024

The advice was helpful

The advice was helpful and gave peace of mind Reviewed on: 1st May 2024

Helpful Debt Management

Step Change have always been helpful and have enabled me to manage my debts without becoming overwhelmed by the situation. I'd highly recommend them to anyone who is struggling with debt and who, perhaps, can't see a way out of a financial hole. Reviewed on: 1st May 2024

Step change have been fantastic from the very start...

Step change have been fantastic from the very start to now (nearly the end) I’ve never been judged once for what I got myself into, they’ve supported me and helped me get debt free! The help me set realistic repayments and took any stress away from dealing with the debt collectors/companies. So glad that I called step change and changed my finically situation around. Couldn’t have done it without them. Reviewed on: 1st May 2024

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

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