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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16355 reviews)

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4.95

Based on 16,355 reviews, last reviewed 8th May 2026

78850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are a game changer Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16355)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Total Relief

It took a huge worry off my mind after my debt was managed by Stepchane Reviewed on: 1st May 2024

Excellent help when really needed

Stepchange helped me regain control of my finances all with great advice and care in a stressful time Reviewed on: 1st May 2024

You’re just an amazing company.

You’re just an amazing company. Staff r so helpful polite and listen Reviewed on: 1st May 2024

Helped turn my life around.

Helped turn my life around. Even when I was crying on the phone and frightened I was reassured and helped to take steps to get on top of things. I can’t thank step change enough Reviewed on: 1st May 2024

From the very start I have been treated exceptionall...

From the very start I have been treated exceptionally well, never judged and have received great advice. Reviewed on: 1st May 2024

i was in a bad place until i was told about stepchange

until i was told about stepchange i was tearing my hair out in debt & worry. i like so many found my self in untold debt and this stress was making me very ill. it was one of my creditors who told me about stepchange and how they might be able to help me, so i made contact with them and now they just take care of my debt on my behalf. its simple one payment to stepchange (that i can afford!!) they work out how much of that money goes to each creditor & they also send update letters to my creditors and deal with any other issues i might have. i can not thank Stepchange enough!!!!!!! they have brought me out of a very very dark place and having thos thoughts thats so many ppl get.. DONT SUFFER IN SILENCE, GET THE HELP YOU NEED! CONTACT STEPCHANGE AND SEE IF THEY TO CAN TURN YOUR LIFE AROUND!! they have for me!! thank you stepchange for all your hard work and devotion thus helping me slowly get my fault debt paid back to my creditors then easing the burden 'of hell' i found my self in. its a little bit of a pain in the bum to go through all your debt to a stranger over the phone BUT its crucial you do this so stepchange can help you FULLY! *** the sad fact is, if i hadnt reached out and was told about stepchange i might not be here now writing this review...!!*** DONT LEAVE IT! DONT THINK IT WILL GO AWAY!! IT WONT! SORT IT! CONTACT STEPCHANGE!! SEE IF THEY CAN HELP YOU TO. Reviewed on: 1st May 2024

Step change really helped me find light at the end o...

Step change really helped me find light at the end of the tunnel with my debts, the staff have always being very helpful, the first time I contacted them I rang feeling ashamed, by the time I finished my phonecall a plan was in place and I felt confident and as if a whole weight was lifted off my shoulders. I highly recommend their services, they are so helpful, non judgemental and look at solutions that are suitable for your individual circumstances. I am three quarters way through my debt management plan and really can't thanks them enough, I have been able to stick to the plan and manage my money very well. Thankyou!! Reviewed on: 1st May 2024

I have my life back!

From the very beginning step change have been nothing but amazing. The online tool made everything so simple. Now all my debts are in one place and one manageable payment is being made. I cannot thank them enough! Reviewed on: 1st May 2024

You are not alone, there is helpith for a long time.

I had been struggling with debt for a long time. By 2017 enough was enough and I turned to StepChange for help. What a relief it was to finally admit to myself that I could not longer cope. With the help of StepChange after 6 years I am debt free and stress free. Thankyou so much. Reviewed on: 1st May 2024

A positive future awaits thanks to StepChange

StepChange have really helped us to manage and get a hold of our debt. We are half way through our DMP, and are so thankful for the help. I don’t think we could have achieved this progress on our own. We can now see a future where we will be debt free and in a better position to manage our finances going forward so that we don’t find ourselves in a similar position again. We can really see a bright future ahead and the opportunities we will have as a family without the burden of debt. I can’t thank StepChange enough for all their help. Reviewed on: 1st May 2024

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