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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

The staff are excellent I’ve been with Stepchange.

The staff are excellent I’ve been with Stepchange. At least 15 years and are very helpful Reviewed on: 24th June 2024

Life saver ...

I've only just return from my father's funeral and let's just say if stepchange wasn't in my life I'll probably be the one in the ground now literally. They HELPED ME.if I don't sleep much now it's not because of the debt over my head .thanks stepchamge Reviewed on: 21st June 2024

Its an easy experience and the customer service peop...

Its an easy experience and the customer service people are understanding and friendly. Non judgemental. They do it all for you which takes away stress. Reviewed on: 20th June 2024

Very supportive

Very helpful and supportive every step of the way to becoming det free, can't thank you enough Reviewed on: 20th June 2024

Step change are really helpful & never make you feel...

Step change are really helpful & never make you feel judged. Are always friendly Reviewed on: 17th June 2024

Easy to discuss problems with .

Easy to discuss problems with . understanding staff will always listen to your issues and advise accordingly Reviewed on: 16th June 2024

StepChange changed my life

Following some critical changes and ending up on furlough during Covid, I found myself struggling with debt repayments. Ashamed and embarrassed, I didn’t know where to turn. They listened non-judgementally and put together a debt management plan. They supported me throughout the plan with regular updates and were always so easy to contact and talk to either by phone or email. I would recommend them to anybody who feels out of their depth with debt. I am now debt free and have been for almost a year, all thanks to StepChange. Reviewed on: 15th June 2024

StepChange saved me

6 years ago I had a debt of £45K and was at my wits end as the minimum payments to my creditors were just not eating into the debt and I could barely afford the payments. StepChange gave me back my life with an affordable monthly payment. Next month I will be debt free having paid off the lot. And yes I will be celebrating. Thank you StepChange. Reviewed on: 12th June 2024

Stepchange saved my life

Stepchange literally saved my life , I was in a really bad place and thought there was only one way out but they were mentioned to me by a company that I owed money too and I haven't looked back since. They gave me the reassurance and peace of mind that I hadn't had for some considerable time. Reviewed on: 11th June 2024

A problem shared is a problem solved

Staff always available and helpful. No matter your problem, kind and considerate. Reviewed on: 11th June 2024

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