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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16357 reviews)

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4.95

Based on 16,357 reviews, last reviewed 8th May 2026

78950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service. Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16357)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Experienced advisers, very helpful, and wise

Experienced advisers, very helpful, and wise Reviewed on: 1st May 2024

I contacted step change because of my situation.

I contacted step change because of my situation. So far they have helped me every step of the way and made me feel like I can breath again. Reviewed on: 1st May 2024

.becoming debt free

Friendly staff, and take time to go through everything and ensuring the best plan to clear my debts making me feel better and worry free and also on the right round to being debt free Reviewed on: 1st May 2024

About 10 years since my own money has been mine

I'm very happy with stepchange they've taken care of pretty much everything for me. I contacted stepchange a few times for help, wait times were long but but they are working for a lot of people so it should be expected and the longest I waited was about 20 minutes. They helped me each time, made me feel reassured and advised me what I needed to do if there was anything for me to do. The only reason I've had to speak with debtors is because of automated responses from them and my contact to them was just checking I was ok to ignore those responses. It's been a tough journey so far 8 months in and 12 to go I've changed the amounts I pay to stepchange several times along the way already because of changes to energy usage over winter and receiving more income that I decided to add to the DMP. I didn't have to talk with anyone to do this I just used the online account and did a budget review. My advice for people thinking of sorting their debts is start as soon as you can and do it with stepchange because it's free, be prepared to put some work in to begin with because they need you to tell them as much as possible and be prepared for debtors to sell up or change, I was confused when the names of my debtors changed but it's because many of them have debt managers within their companies now. I had 9 different debtors all together so it was a a bit of leg work on my end but this is only because I was so unorganised if you're the same as me just get it done, call them up get the amounts and account references and give the information to stepchange. It's an anxious first few months but you will be ok and when you're done paying back you can finally enjoy being paid again I know I will, it's been nearly 10 years since my own money has been mine I can't wait. Reviewed on: 1st May 2024

Taking back control

I have managed to do be able to get.my life back on track financially and feel confident in being able to make plans and decisions for he future. Reviewed on: 1st May 2024

Absolutely great advice very compassionate and kind...

Absolutely great advice very compassionate and kind - very helpful and very kind and understanding making me feel at ease Reviewed on: 1st May 2024

Since 2010, staff at StepChange have offered their t...

Since 2010, staff at StepChange have offered their truly professional manage of my DMP. I am grateful for their unselfish help in the matter. Reviewed on: 1st May 2024

Credit card Debt from despair to solution !

Faced with £90K credit card debt with interest rates making repayment impossible as a result of business failed and self-employed. Went to Stepchange found on-line. Brilliant advisor sorted Debt Management Plan now midway through. Stepchange have turned despair into a realistic and obtainable solution for all parties. Reviewed on: 1st May 2024

I was in bad situation regarding finance.

I was in bad situation regarding finance.me and my wife were doing well financially before April 2020 till my wife been diagnosed with severe rheumatoid arthritis where I was only one working and our was at universitymy debt start accumulated.one point I don't what to do and how I will pay my bills.then one my friend advised me to call step change. Which I did.and these guys help me and still help me.i was getting threat letter from debt collectors.big thank you to the staff of step change. Thank you is not enough for the great job they are doing.they save my life kind of way. Reviewed on: 1st May 2024

Excellent people, really helpful, thank you so much

Excellent people, really helpful, thank you so much Reviewed on: 1st May 2024

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