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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,649 reviews, last reviewed 27th Jun 2026
188600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026
Cheikh C's avatar
Cheikh C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Very helpful and friendly

5
Very helpful and friendly. Recommended Reviewed on: 30th May 2024
Pawel's avatar
Pawel

Professional and compassionate

5
Stepchange have always treated me professionally but with human compassion. Being in debt can make you feel a failure but there has never been any judgement from anyone I have spoken with at Stepchange. They have been a huge help to me when I have been at my lowest. Reviewed on: 30th May 2024
Trish's avatar
Trish

i was scammed, frauded.

5
i owe money to a loan company but i did not borrow it the scammers did it and the police said it was fraud and the bank said it was fraud but the loan company said it was not fraud, i have police fraud phone number and same with my bank but i have to pay a very large sum of money back myself and step change helped me with a debt management plan. Reviewed on: 30th May 2024
Betty M's avatar
Betty M

Lifesavers

5
StepChange have really helped me with managing my debts all in one place, and for free! Whenever I call, I get through to someone lovely, knowledgable and super helpful. Can't reccomend them enough for anyone struggling with debt. Reviewed on: 30th May 2024
Battyechan's avatar
Battyechan

Lifesavers

5
At a time when I was very, very low, StepChange were able to help me in a practical way in dealing with my debts. By producing a doable repayment programme from my personal income & expenditure, StepChange cleared a path for me to see, and believe, that a future for me did indeed exist. Reviewed on: 30th May 2024
Graham's avatar
Graham

After being made redundant, I was desperate for help...

5
After being made redundant, I was desperate for help to sort out debt. I contacted Step Change for support, and they have! I can sleep at night, I'm not dodging the calls or worried about what the postman will bring that day. I am paying off my debts, I have given authority to my partner to help me. All my debts are paid in one payment and Step Change do the rest for free! 100% of the funds I pay go towards paying off my debts. The staff I have spoken to are so professional and yet friendly. At NO time have I felt judged, not once. When I was made redundant during covid, I felt desperate, not knowing where to turn, now I'm settled back in a new job, and the stress of repaying my debts is lifted. I cannot thank all the people from Step Change, who have helped me, enough. Reviewed on: 30th May 2024
Sheldon P's avatar
Sheldon P

Using StepChange has been honestly life changing for me

5
The help I received from StepChange has been honestly life changing. I was in real difficulty with my finances, the situation was getting worse and it was causing me a lot of stress and anxiety. But contacting StepChange helped me get things under control and eased my worries straight away. They are kind, knowledgeable, professional and totally non judgmental. I'm so grateful for their help and ongoing support and would recommend them to anyone struggling with debt. Reviewed on: 29th May 2024
JF's avatar
JF

Step change took our debt and turned it into somethi...

5
Step change took our debt and turned it into something that helped our money factor in everything that needed taking into account as well as managing what we owed. So 'we got this' thanks to their support Reviewed on: 29th May 2024
Kerridwen N's avatar
Kerridwen N

Staff was so friendly and sympathetic and understand...

5
Staff was so friendly and sympathetic and understanding. Feel at ease talking to them rather than feeling anxious Reviewed on: 29th May 2024
Dorota k's avatar
Dorota k

I contacted stepchange when I was struggling to pay...

5
I contacted stepchange when I was struggling to pay debts due to rising costs of today. The online forms were very straightforward and easy enough to complete, it was nice to know someone was there to help if needed with the forms. Once I completed everything asked, I just had to wait. It was around 10 days that I was contacted to say all was set up and when my first payment would be taken. In those 10 days stepchange emailed me and kept me up to date on what they had sent to my creditors. It was so easy from start to having my DMP set up, will definitely recommend to anyone struggling, wish I'd found out about it sooner as I wouldn't have had to struggle for so long. Thank you Reviewed on: 29th May 2024
Kaye 's avatar
Kaye

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