Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15987 reviews)

View other StepChange products

4.95

Based on 15,987 reviews, last reviewed 7th May 2026

61350% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good money management I was completely overwhelmed with my debts however Stepchange helped me manage an affordable budget that was realistic and would help me get out of de... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15987)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Mess being sorted.

Ended up in dire financial straits - thankyou NatWest Bank - Reviewed on: 1st May 2024

We were overwhelmed and StepChange sorted us out

We were in an absolute corner and overwhelmed with debt and how to manage getting out of it . StepChange managed it all for us once we provided the initial details of what we owed and how much money we had and what we spent it on. They have turned everything around for us and we once again feel in control of our finances . We couldn’t have done it without them . The process was so easy . They are very professional and explain all the options clearly. They steered us out of a very stressful situation . Couldn’t be happier with them and are very grateful for the service . Reviewed on: 1st May 2024

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

Great service

Very helpful when I faced a difficult situation Reviewed on: 1st May 2024

Amazing team of people

Surprised how easy and understanding the team were to deal with. Put me at ease about my situation, very reassuring that things would be ok. Reviewed on: 1st May 2024

Compassionate solutions for a desperate situation

Compassionate with infinite patience. So helpful in explaining all the options available and helping to find me the best solution for my purposes. They put my mind at ease. and made me feel that the situation did not have to be as desperate as I though. Reviewed on: 1st May 2024

I turned to strepchange charity when I desperately n...

I turned to strepchange charity when I desperately needed help to sort my finances out, they were kind, supportive and understanding. Brilliant advisors, kind, patient and caring, just what you need when help is wanted. Reviewed on: 1st May 2024

I don't exactly recall the name, Imogen maybe.

I don't exactly recall the name, Imogen maybe. She's such a fabulous customer service. Answers queries in a very calm and reassuring manner Reviewed on: 1st May 2024

Was desperate before I spoke to stepchange.

Was desperate before I spoke to stepchange. They chated with me helped me to sort ot my bills and spoke to my credit card companies for me. Reviewed on: 1st May 2024

Call them NOW do not ignore the problem

If I had not contacted Step Change I am pretty sure I would not be here today. The stress and anxiety just grinds you down, but with the help I got from Step Change in sorting out my debts into a realist repayment over a longer time that everyone was happy with was brilliant. Its not easy but finally I can see the light at the end of the tunnel. Do not leave it as long as I did before calling them for help. DO NOT get conned by other so called Dept management solutions that charge for the service. Step Change DO NOT CHARGE FOR THE SERVICE Reviewed on: 1st May 2024

Alternative products

Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from My Debt Plan 4.85 from 360 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub