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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

"Saver's of Debt's"

I have been with StepChange for a while, it is very helpful and supportive. Reviewed on: 1st May 2024

Always helpful and good caring customer service plea...

Always helpful and good caring customer service pleased overall indeed and thank you for all your help to me all this while Reviewed on: 1st May 2024

Great help

I have a great experience with StepChange as I am now less anxies knowing that my debt will be taken care of without me being frustrated looking for solutions Reviewed on: 1st May 2024

I owed £30,000 in debts, close to being debt free

I owed £30,000+ in debts, with step changes help I’m now in my final 12 months of payments and will be debt free by May 2025. Thank you step change. Reviewed on: 1st May 2024

Stepchange have changed my life!

Stepchange have changed my life! I was in serious debt, not sleeping, not eating. I contacted Stepchange, they were kind, considerate, non judgmental and helped me sort out the best solution for me. Their Customer support is second to none! Reviewed on: 1st May 2024

Step change took me through the process of debt mana...

Step change took me through the process of debt management, agents very knowledgeable and talked me through the process when I was having so many challenges. Very understanding, I’m so great full for the help given. Thank you. Reviewed on: 1st May 2024

Stepchange has changed what I thought was an insurmo...

Stepchange has changed what I thought was an insurmountable problem into a manageable relief. There expertise and empathy has given me time to evaluate where I am now and where I will be at the the end of my struggles.. I will be forever grateful to them for giving me peace of mind Reviewed on: 1st May 2024

The realisation I was not coping with my debts

When I finally realised I wasn’t coping with my debts very well and it came to the point that the payments requested by my debtors, was not covered by my monthly wage, I needed help. Stepchange helped me to pass this point and get control of my life. To start the long road to recovery. Reviewed on: 1st May 2024

Debt Management

The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024

The best thing I ever did was to join Step...

The best thing I ever did was to join Step Change Reviewed on: 1st May 2024

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