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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

listened no judging wish I’d turned to them sooner

When I was in trouble financially stepchange were kind and understanding acknowledging that it didn’t take much to be in that position and that it’s not always your fault. I felt listened to without being judged and they handled everything for me. When I paid it all off myself and contacted them they supplied me with the proof I needed. I wish I’d gone to them sooner. Reviewed on: 24th May 2024

Step change have helped me start to recover my life...

Step change have helped me start to recover my life by helping me step by step to reduce and repay my debts Reviewed on: 24th May 2024

Stepchange helped me get out of debt, excellent serv...

Stepchange helped me get out of debt, excellent service Reviewed on: 23rd May 2024

Massively helped following divorce

Massively helped following divorce Reviewed on: 23rd May 2024

Professional services.

Professional services. No grey areas truthful to the point. Very caring wishing to help, for a sound way forward with debt management procedures Reviewed on: 23rd May 2024

Exellent service, good explanations

Exellent service, good explanations Reviewed on: 23rd May 2024

So glad we found Stepchange

We had built up a lot of debt over the years due to various external unexpected scenarios and we could not keep up with repayments, that's when we turned to Stepchange for advice and it has been a lifesaver, would highly recommend speaking to Stepchange if you have money worries for excellent advice and a way out.... Reviewed on: 22nd May 2024

I have found every Stepchange assistant, pleasant, h...

I have found every Stepchange assistant, pleasant, helpful and understanding. Reviewed on: 22nd May 2024

Very understandable and helpful when working through...

Very understandable and helpful when working through my debt management when calling up. Reviewed on: 22nd May 2024

Excellent service

Simple, straight forward help, advice and support. Someone always there to answer my questions. Lots of online easy to use tools. Reviewed on: 22nd May 2024

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