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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange saved my life.

Stepchange saved my life.... Depression set in as I was involved with a scam. They help me get back on my feet and are working with me to have some sort of life.Thanks Stepchange. Reviewed on: 21st May 2024

Helpful sensitive and made a massive difference to m...

Helpful sensitive and made a massive difference to my life. Reviewed on: 21st May 2024

Cannot recommend highly enough - make that call!

Struggling with debt and repeatedly trying to handle it myself had caused me a lot of stress and anxiety. This led to more debt as I tried to make myself feel better about it! Contacting StepChange and opening up to them really helped me from a mental perspective, and has helped me align what I pay back on a monthly basis. All agents I have spoken to have been fantastic; non-judgemental, empathetic and they all simply just want to help. I cannot recommend them highly enough for anybody who finds themselves in the situation I was. Mine was all self-inflicted, but again the agents' manner and professionalism breaks down the ego and pride element and helps you move forward and start to make a change. Reviewed on: 21st May 2024

Service was great.

Service was great. They was very sensitive to my situation and a massive support. Friendly and helpful. Easy to communicate with. I have mental health issues so I found them very respectful and understanding Thank you Reviewed on: 21st May 2024

excellent service They helped me a lot with my debts

excellent service They helped me a lot with my debts Reviewed on: 21st May 2024

Lifeline...

I was in a very dark place and didn't know where to turn or see a way out, Stepchange helped me see a light at the end of a very dark tunnel Reviewed on: 21st May 2024

Hidden gem!

Loyal, honest, helpful, kind and non-judgmental. I cannot thank them highly enough! Reviewed on: 21st May 2024

Above and beyond help 101%

I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with covid, and craziness of life, Thank you so much Stepchange! They are more than 10 out of 10! Talking to the team, they are understanding and treat you like a human being! If you need help, they will do what they can to support you Reviewed on: 20th May 2024

I had accumulated debt over a period of time.

I had accumulated debt over a period of time.my situation was getting more and more stressful to the point where I thought about taking my own life.but I applied to stepchange and after consultations I got my debt down to a manageable amount per month.they really did save my life and I am forever grateful. Reviewed on: 20th May 2024

They take the hassle and worry away from a very stre...

They take the hassle and worry away from a very stressful situation. Reviewed on: 20th May 2024

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