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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Bad debt

I was in debt and could cope it was affecting my health bad.After contacted step change they help me with my problems got it touch with my credits and stop all the interest made a repayment plan that I coy afford I would have been lost with out them I now have my life back THANKs Reviewed on: 1st May 2024

Life changing support

Since signing up for a DMP with step change our lives have changed for the better. The feeling of our debit being cleared and being able to afford to live is amazing. There was no judgement from the advisors about our situation and everyone we’ve spoken to has been supportive and empathetic. Reviewed on: 1st May 2024

Brilliant very helpful and easy to use system .

Brilliant very helpful and easy to use system . The main difficulty was analysing expenditure. Staff were helpful and I have peace of mind. Reviewed on: 1st May 2024

Amazing service & gives you peace of mind

Amazing service & gives you peace of mind Reviewed on: 1st May 2024

Excellent . Go out of there way to help

I can’t speak to highly of Stepchange with there help and guidance they have turned my life around . They are always there to give any help and advice when needed . Excellent service Reviewed on: 1st May 2024

Step Change make a huge difference

Step Change have helped me get my debts under control and become manageable. They helped pick me up when I was in crisis and didn’t know where to turn, and I can now see a light at the end of the tunnel. They explain everything and never judge you for being in debt which helps a lot. Paying the debt off by direct debit to Step Change and getting a monthly statement and yearly review, helps me to know exactly what I owe and to whom. It also gives me an end date by which the debt will be repaid which is great to work towards. I would have struggled to have coped without Step Change’s advice and guidance, and I would definitely recommend them to anyone who finds themselves in the same position and struggling. Reviewed on: 1st May 2024

They have been my lifesaver so helpful non judgement...

They have been my lifesaver so helpful non judgemental & professional I highly recommend them Reviewed on: 1st May 2024

Compassionate and efficient

Really compassionate and caring, good at getting the job done. Reviewed on: 1st May 2024

My personal experience with Stepchange is excellent.

My personal experience with Stepchange is excellent. The reason I put a 1 for recommendation, is just hoping that I would never have too. Reviewed on: 1st May 2024

I have been with Step Change for many years they hav...

I have been with Step Change for many years they have helped me through some very hard times. Being in Debt is not pleasant Reviewed on: 1st May 2024

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