Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

View other StepChange products

4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The realisation I was not coping with my debts

When I finally realised I wasn’t coping with my debts very well and it came to the point that the payments requested by my debtors, was not covered by my monthly wage, I needed help. Stepchange helped me to pass this point and get control of my life. To start the long road to recovery. Reviewed on: 1st May 2024

Debt Management

The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024

The best thing I ever did was to join Step...

The best thing I ever did was to join Step Change Reviewed on: 1st May 2024

Step change are the best

They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024

Keep me informed

After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024

I really was at an all time low with the payments an...

I really was at an all time low with the payments and needed help. It's embarrassing to think you have hot yourself into thst situation. But there was no judgement just understanding & some amazing help & advice Reviewed on: 1st May 2024

Following the death of our son due to family problem...

Following the death of our son due to family problems we got into severe debt a few years ago .Whilst chatting on a forum we were advised to check "Step Change" to see how we could be helped. after talking our problems through. we andertook the advice given to us and a very large weight was removed from our worries. the debt reduced slowly without us being pressured by debt collectors The staff at step change are excellent and very understanding. Reviewed on: 1st May 2024

Gave me peace of mind.

Gave me peace of mind. Nice to know that someone is on your side. Reviewed on: 1st May 2024

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

Pulled out of the abyss

I was in a very horrible financial situation with escalating debts and interests with no solution in sight. I had a significant illness in the family with one my children and over extended myself to get to the solution to her medical problem. After understanding the prognosis, my wife also had to stop working to look after her which left us in a huge mess financially. I had nowhere else to go and no opportunity to even restructure the debts I had. I luckily found Stepchange online and they were a godsend. They have helped me budget, plan and control my debts and I am in a much better place mentally. I am grateful for all the support that was given to me and Stepchange save lives. They definitely saved mine. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Management
from Creditfix 4.76 from 795 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub