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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Fantastic support and so professional and understand...

Fantastic support and so professional and understanding. They were with me every step of the way and showed me exactly what i needed to do. Thank you for all your support! Reviewed on: 17th May 2024

Very pleased with the service I received and all the...

Very pleased with the service I received and all the help I received during my repayment plan kept fully aware through the whole process and took a great weight of myself allowing me to live a normal worry free life Reviewed on: 17th May 2024

Should have done it years ago.

Everyone we spoke to were professional, helpful and extremely patient whilst going through a difficult time they advised us of our options and listened to our needs they explained everything clearly and put us at ease they really are remarkable not only that but they are always available by phone when you have a worry and need to speak to someone they are always there to help you, what an amazing Debt Management Team they truly are we cannot Thank them enough. So for anyone out there who is thinking about getting in touch with them please do and they will help you you will wonder why it took you so long. Reviewed on: 17th May 2024

Helped with debt issues and were invaluable with our...

Helped with debt issues and were invaluable with our problems Reviewed on: 17th May 2024

Give them all medals !

I'd been struggling with loan repayments for over a year after taking out more than I could realistically afford. After months of stress and starting to fall further behind I called Stepchange who ran through my debts and suggested several options for me. They advised of the best one to take but left the final decision to me. They are so helpful every time I need to make an ammendment to fit my circumstances and every person I've spoken to there has treated me with patience and understanding and been happy to provide as much assistance as required. I would definitely recommend them to anyone who is struggling regularly to meet payments . Their service has provided a buffer between myself and my creditors which took so much of the stress away and gave me the chance to concentrate on my life again. I think its fair to say they saved me from certain mental health issues that come with prolonged stress. Their work is invaluable and makes a huge difference to people's lives . Thankyou to you all. Reviewed on: 17th May 2024

Efficient service and easy to contact

Efficient service and easy to contact Reviewed on: 17th May 2024

After being in debt since I was in my early twenties...

After being in debt since I was in my early twenties, and then becoming a single mum of two children my ability to manage my money became increasing difficult to the point where I had to start receiving food bank. This really affected me as I’d always managed to keep my head above water! Since hearing about them from a friend I called and was led through the process of setting up a debt mgt plan. They are so understanding and helpful to your needs and after a few years of manageable payments in the next two months I will officially be debt free! Which believe me is a wonderful feeling Reviewed on: 17th May 2024

Credit card debt

I was extremely in debt with credit card companies, just paying off the minimum but never clearing the debt, till I could no longer even pay the minimum amounts. Stepchange negotiated a repayment plan for me to repay the debt, and take away the stress and anxiety. Reviewed on: 17th May 2024

Step Change changed my life.

Step Change changed my life, they helped me get out of debt, and their services were free of charge. Reviewed on: 17th May 2024

Step Change has helped manage debt effectively and e...

Step Change has helped manage debt effectively and efficiently. Putting my mind at ease. They explained what options excited and were clear on consequences of each. Reviewed on: 17th May 2024

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