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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent help and advice.

Excellent help and advice. Very helpful assistance and financial guidance. Reviewed on: 16th May 2024

Helped a lot, when it was much needed.

Helped a lot, when it was much needed. Very friendly, and professional. Reviewed on: 16th May 2024

A lifeline for those in debt

After losing my job in 2019 during the pandemic, I was not able to meet my monthly credit card and personal loan debt obligations. As a result I was being hounded by creditors and debt collection agencies. I approached Step Change, who contacted my creditors, arranged an interest freeze on my debt, and negotiated affordable monthly repayments on my behalf. This brought huge peace of mind, at no cost to me. I will forever be grateful to Step Change for the great service provided. Reviewed on: 16th May 2024

Great costomer service very helpfull wheb i really t...

Great costomer service very helpfull wheb i really thought that i was strugglingwith paying my depts Reviewed on: 16th May 2024

Empathy and understanding

Very good service, sympathetic and understanding at all times. Never judgemental. Really took away so much stress. Talked me through the process all the way, from setting up plan to putting in place payment arrangements. Wholeheartedly recommended Reviewed on: 16th May 2024

sleep soundly

I can now answer the `phone without worrying about whose calling Reviewed on: 16th May 2024

Dmp management

We find the team at stepchange to be very friendly and helpful Reviewed on: 16th May 2024

Excellent Service

From the first day I called stepchange, they where very supportive and took care of the issues I render. They even spoke to the banks when the agreed payments was rejected. You can't go wrong with StepChange as you have a clear view of what you paying for and what is left. Reviewed on: 16th May 2024

Excellent - Genuinely life changing help

Excellent. Genuinely life changing help sorting out debt management. After managing myself for a long time, sinking under more and more pressure StepChange provided lots of useful advice and helped to take a huge weight from my shoulders. Reviewed on: 16th May 2024

Very helpfull no hassle what so ever great relief t...

Very helpfull no hassle what so ever great relief to get my debt back on track Reviewed on: 16th May 2024

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