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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I’ve been on my debt plan for 8yrs, I’ve just got 1...

I’ve been on my debt plan for 8yrs, I’ve just got 1 payment left. Stress free to start and maintain. No calls from debtors and finally at the end of my journey. I can now get divorced and move on with my life. Reviewed on: 1st May 2024

The best debt management solution for anyone

They manage my debt since 2016 and I can’t thank them enough for the help support. I don’t worry anymore about my debt as I know it is sorted Reviewed on: 1st May 2024

Very easy to deal with and did not judge.

Very easy to deal with and did not judge. DMP was easy to set up and the monthly statements are good with keeping up to date on payments and balances. Reviewed on: 1st May 2024

My experience with stepchange

Always friendly and helpful. I am so glad I contacted them. I went from not knowing how to cope to being able to see a way out of debt. Reviewed on: 1st May 2024

Simple set up .

Simple set up . No judgements . Easy to talk too . All options explained clearly Reviewed on: 1st May 2024

Very helpful

They helped me to stop interests rates and charges from 4 debit cards. We arranged a monthly payment to get debt free. Reviewed on: 1st May 2024

Steph change helped us get on top of our sizable deb...

Steph change helped us get on top of our sizable debts they are really helpful and understanding. Helping us to sleep at night. With affordable repayments to the people we owe money to Reviewed on: 1st May 2024

No more sleepless nights.

After many sleepless nights, with no hope in sight; whilst ashamed of my situation. I contacted StepChange and within an hour I felt like a new man. They did not judge me and listened to my circumstances. They came up with a plan and explained the next steps. No more fear of answering the phone or Door. I can relax now knowing they’re with me. The staff are so amazing. No judgement. Totally caring and knowledgeable. I’m now clearing my debts and feel so much better. I have spoken to several different members of the team. I can honestly say they have the same attitude throughout. I would recommend them to anyone. I now sleep very well and can see light at the end of the tunnel. Reviewed on: 1st May 2024

Experienced advisers, very helpful, and wise

Experienced advisers, very helpful, and wise Reviewed on: 1st May 2024

I contacted step change because of my situation.

I contacted step change because of my situation. So far they have helped me every step of the way and made me feel like I can breath again. Reviewed on: 1st May 2024

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