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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

They helped me in a really stressful time when I was...

They helped me in a really stressful time when I was worried sick. They reassured me and gave me hope. Reviewed on: 16th May 2024

Helpful guidance

,very helpful. Easy to navigate. I was relieved after contacting Step Change. Not so worried. Felt they understood my problem and could help me Reviewed on: 16th May 2024

At my lowest the advisors were lovely and sympatheti...

At my lowest the advisors were lovely and sympathetic towards my situation and helped me out and gave me the best options for me highly recommend the staff and their service Reviewed on: 16th May 2024

It has nearly always been a good experience working...

It has nearly always been a good experience working with step change. Always very helpful whoever I talk too. Reviewed on: 16th May 2024

Helped me sort all my Debts out when I couldn't see...

Helped me sort all my Debts out when I couldn't see no light at the end of the Tunnel Reviewed on: 16th May 2024

I have been dealing with Stepchange for several year...

I have been dealing with Stepchange for several years now, and I cannot express enough how grateful I am for their exceptional service. From the initial consultation to the final stages of my debt relief plan, the entire process was handled with utmost professionalism and care. Reviewed on: 16th May 2024

Excellent help and advice.

Excellent help and advice. Very helpful assistance and financial guidance. Reviewed on: 16th May 2024

Helped a lot, when it was much needed.

Helped a lot, when it was much needed. Very friendly, and professional. Reviewed on: 16th May 2024

A lifeline for those in debt

After losing my job in 2019 during the pandemic, I was not able to meet my monthly credit card and personal loan debt obligations. As a result I was being hounded by creditors and debt collection agencies. I approached Step Change, who contacted my creditors, arranged an interest freeze on my debt, and negotiated affordable monthly repayments on my behalf. This brought huge peace of mind, at no cost to me. I will forever be grateful to Step Change for the great service provided. Reviewed on: 16th May 2024

Great costomer service very helpfull wheb i really t...

Great costomer service very helpfull wheb i really thought that i was strugglingwith paying my depts Reviewed on: 16th May 2024

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