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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Debt free after 18 years!

18 years on this plan, you guys are fantastic thank you, my life has changed from the stress at the beginning to now debt free, kind and caring understanding staff, my advice to anyone struggling with finance please pick up the phone, you won't look back. Reviewed on: 5th June 2025

Knowledgeable

They are professional and very understanding Reviewed on: 5th June 2025

Thank you

Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025

Staff was very helpful and understanding

Staff was very helpful and understanding Reviewed on: 4th June 2025

Excellent company helped us deal with our debt.

Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Great advice and assistance given always

They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025

Very helpful and its free.

Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025

A wonderful charity who changed my life.

A wonderful charity who changed my life. Reviewed on: 4th June 2025

We felt like we were drowning and Stepchange were ab...

We felt like we were drowning and Stepchange were absolutely amazing in helping us sort it all out. 3 years in, all is going well. Thank you for being there for us when things looked so bleak. Reviewed on: 4th June 2025

Everyone I spoke to was so helpful and non judgmental.

Everyone I spoke to was so helpful and non judgmental. I couldn’t recommend them highly enough. Reviewed on: 4th June 2025

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