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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I suffer from anxiety and depression and struggle on...

I suffer from anxiety and depression and struggle on phone calls and so step change have supported me online via email and over the phone with debt advice and debt management Reviewed on: 1st May 2024

PROFESSIONAL AND KNOWLEDGEABLE TEAM.

PROFESSIONAL AND KNOWLEDGEABLE TEAM. PUT MY MIND AT EASE Reviewed on: 1st May 2024

Free impartial advice.

Free impartial advice. Easy to understand, holds your hand through every step. Reviewed on: 1st May 2024

Brilliant organisation

I felt comfortable, reassured and helped with my finances. Staff were so understanding and non-judgemental. I have anxiety and they really helped me Reviewed on: 1st May 2024

Life changing.

Life changing. It changed my life. Reviewed on: 1st May 2024

Stepchange assisted with all my financial problems.

Stepchange assisted with all my financial problems. Not sure what I would have done without there help. Reviewed on: 1st May 2024

Debt black hole to almost debt free

Stepchange have helped me to navigate repaying and staying on top of my debt commitments over the past 8 plus years. I am almost finally debt free and it’s been made easier knowing that I contact Stepchange many years ago. Reviewed on: 1st May 2024

Peace of mind.

From 'Day One', all that I have ever experienced is with the knowledge that i am truly in good hands!! Every single person that I have dealt with has been nothing other than reassuring, putting my worries aside. I thank each and everyone! Reviewed on: 1st May 2024

Life changing, truly wonderful and caring service

Life changing, truly wonderful and caring service Reviewed on: 1st May 2024

The whole experience was first class.

The whole experience was first class. I feel truly grateful to have had the team on my side at a time when I couldn't see a way forward. Reviewed on: 1st May 2024

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