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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Feeling back in control of my finances

After going through a divorce I was left with debt. With 2 small children and a part tine wage it was really tight. I had to live on credit cards to live for a bit and that coupled with the marriage debt it was tough. My mum who watches Martin Lewis like a borderline stalker recommended Stepchange. I was ashamed to need debt help but Stepchange staff do not judge, they made me feel that I could pay this off over time at a monthly amount I could afford. The relief after the first phone call was immense. I now have a realistic monthly amount to pay and no letters or demands coming through. My life is alot better for doing it. I feel back in control. Reviewed on: 16th May 2024

Without the support I have had from step change debt...

Without the support I have had from step change debt management service I don’t know how I would of coped over the last few years. There staff are so understanding and extremely supportive to me. Thank you step change for helping me get my life back together again and move forward. Reviewed on: 16th May 2024

Great company for me!

Great company for me!! So helpful and done with no judgment! Makes you feel at ease as soon as you speak to them!! Really couldn't say a bad word atall, all employees are great and so easy to talk too!! Would recommend to anyone that's struggling as you really won't regret it!! Reviewed on: 16th May 2024

Help when needed

They were Brilliant and guided me through the process Reviewed on: 16th May 2024

Amazing help from an amazing organisation.

Amazing help from an amazing organisation. Reviewed on: 16th May 2024

Always extremely helpful and considerate, they find...

Always extremely helpful and considerate, they find the best possible solution for you Reviewed on: 16th May 2024

Help when I needed it mosr

I have fallen into difficulty after the death of the person I lived with for 20 years as I have lost his income towards the bills and everything I tried to help myself was not working. I contacted Stepchange and managed to get the process started quickly. They do the work for you. You may still have contact from creditors but you are safe knowing that things are being dealt with Reviewed on: 16th May 2024

Helpful knowledgable and extremely supportive

Helpful knowledgable and extremely supportive Reviewed on: 16th May 2024

Without themi will struggle and thank you so much

Without themi will struggle and thank you so much Reviewed on: 16th May 2024

Step change were extremely fair and helpful put me c...

Step change were extremely fair and helpful put me completely at ease took a lot of pressure off my shoulders very good at contacting me but not pushy ALWAYS have my best interests at heart vey understanding Reviewed on: 16th May 2024

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