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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16556 reviews)

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4.95

Based on 16,556 reviews, last reviewed 9th May 2026

88500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange provide peace of mind and takes away the... Stepchange provide peace of mind and takes away the anxiety of having to worry about my debt. Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16556)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

My debt was getting out of hand

My debt was getting harder to pay each month, and keep on top of Step change made it so I was no longer worried that it would get out of hand unmanageable. There staff were so helpful. Reviewed on: 1st May 2024

Changed my life in having Stepchange available to su...

Changed my life in having Stepchange available to support me; communication was great, I was able to do everything online too, which eased my anxiety due to embarrassment of getting into so much debt Reviewed on: 1st May 2024

Very good

I'm on debt management 3 years and I'm happy, it's make my live more easy and less stressful. Reviewed on: 1st May 2024

Stepchange are a charity they do not charge you

Stepchange are a charity not a money making “financial services” company. It breaks my heart that if you Google Stepchange the first listings are paid for to try and take you away from a charity and into the hands of services some of who will refinance your debt but also make money from you! Make sure you only go to the genuine STEPCHANGE website as they will do everything then can to help without charging you a penny!! Reviewed on: 1st May 2024

Lifesaver

I was drowning in debt and didn't know what to do until I spoke to stepchange and they looked at all my debts and came up with a management plan that allows me to make affordable monthly payments. They deal with your debtors and agree a reasonable payments to each of them Reviewed on: 1st May 2024

They helped me

Covid ruined my business, step change help me pick up the Pieces Reviewed on: 1st May 2024

Fantastic service, takes your worries away

I found out about Stepchange on the gov.uk website. I was in a mess financially, emotionally and mentally. The advisors were so kind, didn't judge and allowed me to do everything online for the figures, outgoings and debt. I was glad that they could help me, they contacted all of my creditors, told them how much I could afford and when I got threatening letters advised me and contacted the creditors for me. I no longer deal with my creditors which has helped my mental stress and I just pay a set amount to Stepchange every month. They then split it up to pay off my debts. The staff are fantastic, it is a totally free service and they remain your contact point for however long it takes to pay off your creditors. You also get monthly statements to show how you are doing. Before finding them I was looking at debt solution agencies who charge a monthly fee, I am so glad I found Stepchange instead. Reviewed on: 1st May 2024

Excellent Help & Advice

They have helped me reduce my debts & will continue the help until all debts have been fully paid, I would recommend them to anyone who requires debt advice as they’ve been excellent Reviewed on: 1st May 2024

Making Debt Stress more manageable

I am not proud of falling into debt but sadly losing my business through Covid I was left with no choice.From the moment I spoke to Stepchange they were absolutely brilliant. They have helped manage my stress and anxiety associated with the debts and my creditors accordingly. As long as you keep your end of the bargain there is absolutely nothing they won't do to help you. Reviewed on: 1st May 2024

Step change changed my life.

Step change changed my life. I was drowning, juggling the final bit of headroom on my credit cards each month before step change helped me get that to one affordable payment and froze all my interest/charges with my creditors. Now I can plan for the future and map out my finances. Reviewed on: 1st May 2024

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