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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16626 reviews)

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4.95

Based on 16,626 reviews, last reviewed 11th May 2026

91950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16626)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I went off the Financial Rails in a big way after my...

I went off the Financial Rails in a big way after my wife Died and stupidly got myself deep in debt. The best decision I made was contacting Stepchange and after a thirough review a Debt Management Plan was recommended...I have paid off well over half of what I owed and this unlike an IVA doesn't line the administrators pockets and yhe freezing of interest is a god send...Highly Recommend Stepchange. Reviewed on: 1st May 2024

Helped me when I was desperate to sort out my debts...

Helped me when I was desperate to sort out my debts caused by a family emergency Reviewed on: 1st May 2024

I was in a very bad place with debt I reached out to...

I was in a very bad place with debt I reached out to stepchange and now am nearly debt free Reviewed on: 1st May 2024

Took a load of weight off my shoulders

Took a load of weight off my shoulders Reviewed on: 1st May 2024

Easy to use

Very understanding and easy to use sorted all my issues over a couple of phone calls Reviewed on: 1st May 2024

High standards of communication and willing to deal...

High standards of communication and willing to deal with debt collectors Reviewed on: 1st May 2024

Made redundant

Step Change really helped me get through this when i got made redundant. Reviewed on: 1st May 2024

Step Change gave me my life back.

I was left struggling following leaving my husband as I was a victim of domestic abuse, step change helped from the first contact, as I struggled with my emotions they allowed me to carry out the Majority of the application online and followed up by a very short phone call. At all times they have been very compassionate, and understanding the process of arranging a debt management plan was really easy and set up in no time at all. They carried out all the contract with credit agencies and kept me updated all the way. I wouldn’t have been able to see light at the end of the tunnel with out the professionalism I now believe I’m a survivor of abuse rather than a victim from the confidence they have given me. Thank you step change. Reviewed on: 1st May 2024

They’ve gave me peace of mind and improved my mental...

They’ve gave me peace of mind and improved my mental health Reviewed on: 1st May 2024

Mi experiencia ha sido muy satisafctoria, el trato...

Mi experiencia ha sido muy satisafctoria, el trato cordial, la disponibilidad del personal para atender y ayudar a solucionar mis dificultades, ha sido en todo momento excelente, les estoy sumamente agradecida. Reviewed on: 1st May 2024

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