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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

My life is back on track and thriving As a mum

I contacted step change because I was exhausted and depressed trying to manage my debts it was literally like borrowing here to pay another bill, so as you can imagine a vicious cycle until they managed everything for me. I ha was at breaking point and definitely had suicidal ideation. Now I feel like I have been awarded a new beginning and I look forward to my future. Reviewed on: 15th May 2024

Stepchange have helped me so much to resolve my fina...

Stepchange have helped me so much to resolve my financial issue and I am nearly debt free because of their support and I would be happy to refer or recommend anyone to this great organisation Reviewed on: 15th May 2024

Slow in connecting when there was issues an updates,...

Slow in connecting when there was issues an updates, but I would suggest that down to being how busy and the need for your service is. Reviewed on: 15th May 2024

Excellent customer service.

Excellent customer service. They have help me to manage my debt repayment with a realistic affordability payment plan. Reviewed on: 15th May 2024

Always ready to listen, very helpful

Always ready to listen, very helpful Reviewed on: 15th May 2024

StepChange have made our lives so much easier.

StepChange have been so supportive and have kept us informed all of the time. It made a huge difference to have them sort everything out for us and we know exactly where we are with our repayments. It has made our life much easier and significantly reduced our stress. Reviewed on: 15th May 2024

Step change really helped me out of a big debt

Step change really helped me out of a big debt hole. Helping me to face my debt and get it under control. Could not thank them enough for all their help. Reviewed on: 15th May 2024

They helped me pay all my debts in one

They helped me pay all my debts in one payment and had a cooling off period, breathing space.easy to do online and always someone to help and chat with Reviewed on: 15th May 2024

Helped set up a dmp, so helpful at every stage...

Helped set up a dmp, so helpful at every stage Reviewed on: 15th May 2024

Stepchange Charity have been so helpful supporting p...

Stepchange Charity have been so helpful supporting people with managing their debts. The Charity takes all the stress and worry of contacting agencies money is owed to. Reviewed on: 15th May 2024

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