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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I was very worried and really apprehensive about con...

I was very worried and really apprehensive about contacting stepchange, but the moment I did, they really made me feel very comfortable about the whole process and instantly took over. Reviewed on: 15th May 2024

Since u have been with step change customer service...

Since u have been with step change customer service has always been very helpful and understanding. Reviewed on: 15th May 2024

They have been reliable, informative and helpful thr...

They have been reliable, informative and helpful throughout. Reviewed on: 15th May 2024

Professional support and advice in setting up DMP

I found the support of Stepchange in dealing with debts owed to creditors, and being able to set up a DMP for all the creditors with an impartial organisation was less stressful. Reviewed on: 15th May 2024

I had some serious money issues and step change help...

I had some serious money issues and step change helped bundle them all together and then went out and got plans set up with all my debtors so I don't have to worry about them anymore. One simple easy payment a month for the next 8 years may seem a long time but at the end of it I hope I'll be financially stable again and my credit rating (which is a huge scam by the financial quarter) will be better than it is now. Reviewed on: 15th May 2024

I was in debt and didn't know what to do and someone...

I was in debt and didn't know what to do and someone told me to get in touch with stepchange to see if they can help which I did and I was lucky enough to get help from them which took the pressure of me I still worry about what I owe but I don't have anyone knocking on my door or letters coming in the post Reviewed on: 15th May 2024

They have put my mind at rest by dealing with my debt

They have put my mind at rest by dealing with my debt and getting the best possible outcomes. Reviewed on: 15th May 2024

StepChange-always there to help

StepChange, have always been informative,helpful and very professional. Reviewed on: 15th May 2024

My debt experience with stepchange.

I am in quite a lot of debt and didn't know what to do so I noticed an advert for step change.i called them up and they talked me through the whole process and now I have cleared some of my debt thanks to step change.i am still a customer and would recommend them to anyone who is struggling Reviewed on: 15th May 2024

No judgement just empathy

Being in debt has been one of the worst experiences of my life. It got to the point where I didn’t know what to do. The support I got from stepchange has changed my life. No judgement no patronising just how can we help and extremely empathetic. Reviewed on: 15th May 2024

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