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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Amazing service and very supportive

I was so reluctant to accept I needed help with my debts but I decided to speak to StepChange and they were so understanding and supportive during the whole process of putting me on a debt management plan. Reviewed on: 1st May 2024

It is very difficult to see which way you turn.

It is very difficult to see which way you turn. Fortunately we found step change and they have helped us get on to a plan that suits is Reviewed on: 1st May 2024

Cannot recommend StepChange enough!

I was managing quite well until the pandemic and lockdown hit. Then suddenly we were locked down and could not earn the same money, but the bills kept coming and we relied heavily on credit to get us through it. After that, it was tough to mange but we were just about coping- until all of the interest rates, mortgages and utility bills shot through the roof; then it became very difficult, and i was paying everything but relying on credit again to get to next payday, it was a viscious circle. Breaking point came when i was in severe pain with a broken tooth, but couldnt afford to see a dentist despite working full time in a management position - I knew something had to change. I contacted StepChange for advice, and by the end of that week I'd filled in a budget sheet and they'd confirmed that a Debt Management Plan was a good solution for me, and that I'd be paying half of what just the minimum payments were at the time. This was put in place before I'd got into any arrears with my creditors, and they've managed the whole thing for me, it's been a real weight off! I have spoken to a few creditors since, and they really respect when you have a plan with StepChange, and are very accomodating. It's not an ideal situation to be in, but it definitely takes the pressure and worry off, and allows you to sleep at night while also paying off everything owed, which was really important to me. Id certainly recommend anyone struggling to speak with StepChange for advice, they can really help! Reviewed on: 1st May 2024

Life Changing

I was feeling extremely stressed, like I was drowning in my debt. StepChange has literally changed my life. The feelings of anxiety, stress and depression are no more. I can now see the light at the end of the tunnel and live each day without the worry hanging over my head. Reviewed on: 1st May 2024

A way out of debt

I didnt know where to turn as i had accrued 20000.00 pounds of debt. i wasnt very well paid and it had mounted up from just living costs i rarely went out didnt smoke i was so embarrassed but then i was told about Stepchange and plucked up tge courage to ring them . To my shame i even lied to them about how much debt i was in but i rang them back the next day and told them everything. They worked out a plan for me on what i could afford and the relief that there was a way out was immense. I have 4 more payments to make and i will finally be debt free. Over the years i have had to amend the plan you are reviewed every year so cost of living rises in food and utilitiy bills are accpunted for or even if you just find yourself struggling. I have always been treated with kindness and respect . Reviewed on: 1st May 2024

Whenever I phone regarding my debts the personal car...

Whenever I phone regarding my debts the personal care was wonderful and so ver sympathetic Reviewed on: 1st May 2024

Amazing and empowering support

I had got myself into an unmanageable situation with my credit cards and really needed some support. Not only to step change give me options but everyone I spoke to did it with so much compassion and reassurance. I never felt judged and they made the whole process so easy to engage with, from their online tools, live chat and even the communication I received throughout the whole process. There was always a friendly voice at the end of the phone if I ever was unsure and wanted to talk things through. I can do to bed at night and sleep peacefully knowing the step change are there to support me every step of the way Reviewed on: 1st May 2024

StepChange have helped me with the stress of debt ma...

StepChange have helped me with the stress of debt management. Their customer service is reassuring and so helpful. Great service, recommended. Reviewed on: 1st May 2024

Excellent service

Easy access, helpful and non judgemental staff, excellent communication and regular monthly statements. Reviewed on: 1st May 2024

Helped me a lot get out of a lot of debt.

Helped me a lot get out of a lot of debt. Life is less stressful now. Reviewed on: 1st May 2024

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