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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent Customer Service

Step change knows and understand how I feel and plan for my financial independence. Reviewed on: 1st May 2024

Very professional people easy to understand

Very professional people easy to understand Reviewed on: 1st May 2024

My experience with StepChange, Debt Management is ex...

My experience with StepChange, Debt Management is excellent because I was in a life of worries about managing my debt and I was not working to service my debt because of sickness. I did not know what to do and what would happen to me. Then I lacked to be introduced to StepChange by the Citizen advice bureau. Since knowing them, I feel relaxed, happy, no worries any more because through their help I have been able to pay my debt according to what I can afford and my debts are coming down and down. They have helped me to discipline my money, I can budget and spend wisely. They have a good team of staff who are always there to provide support and advice when I am preparing my statement. I feel comfortable ringing them and asking them anything I didn't know. Every month, they send me information when the next debit is taken from my account. If someone knocked on my door I would be free to open it than before, when I was scared with the bailiff. Thank you so much StepChange. Reviewed on: 1st May 2024

Helped me lot managing my debt when life turned real...

Helped me lot managing my debt when life turned real though on me. thank you the step change team Reviewed on: 1st May 2024

You have always looked after me and stopped me worry...

You have always looked after me and stopped me worrying over the years Reviewed on: 1st May 2024

Heavily in Debt

Was very heavily in debt and struggling financially and emotionally. Stepchange listened with no judgement. And dealt with all my debtors. Am still in debt and will be for some time but Stepchange have made a massive difference to my life and am able to pay back all my debt in an affordable way. Reviewed on: 1st May 2024

WILLING TOO LISTEN

brilliant staff seem to understand what is needed.Never talk down to you,they just help. Reviewed on: 1st May 2024

Debt guide

The company was very helpful to when I did not know how to sort my debt out. They came to my help and it could not be better. Reviewed on: 1st May 2024

How Step Change helped me

I have had a really good experience Step Change have been able to sort everything for me and I am now in a position where I can manage my debt which means I now see an ending to my worry each month and can now see light at the end of the tunnel. Reviewed on: 1st May 2024

Very supportive and engaging

I have used step change for a while now. They are very supportive and have always advised me what was best for my personal circumstances. They are also happy to ensure you actually can afford what you claim to Reviewed on: 1st May 2024

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