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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16557 reviews)

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4.95

Based on 16,557 reviews, last reviewed 9th May 2026

88550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Less stress now. My journey with Stepchange was fairly easy & i was able to speak with an advisor if I didnt understand anything. Im so glad I took the step to getting... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16557)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Weight lifter

Severe debts managed into monthly payments was a large weight of our minds Reviewed on: 1st May 2024

Stepchange helped me when I was really low

I found stepchange when I was in a situation where my debts were out of hand and I could not get on top of them. They took the stress away from me and contacted all my creditors and got all my additional charges frozen. I then did an income and expenditure form where we worked out what I could afford to pay step change, and they then split that between each creditor. I am still paying this now and have never been stressed about my debt since. Stepchange literally helped me come out of depression I had around mu finances! Reviewed on: 1st May 2024

If it wasn’t for step change. .

If it wasn’t for step change. I don’t know where I’d be. They have been amazing from the start. And always there to help if I need it. Reviewed on: 1st May 2024

StepChange dug me out of a hole

It took less than a week for StepChange to get my debts organised into small payments and show me all the options that were available. They gave a full detail account of all my options and let me decide how I felt was best for me to pick. Debt Management Plan is easy to understand and set up and payments can be changed to suit my circumstances. Reviewed on: 1st May 2024

Had direct telephone contact since I needed help in...

Had direct telephone contact since I needed help in filling out the form. My circumstances were not straightforward Reviewed on: 1st May 2024

A great support in your times of need.

A great support in your times of need. When everything was a complete mess the creditors and I were not able to get to any settlement l, step change was the best friend who were dealing with the difficult situations on my b half and made it easy for me. Reviewed on: 1st May 2024

Excellent service and very helpful.

Excellent service and very helpful. When you talk to them they ease your situation. Thank you. Reviewed on: 1st May 2024

Despair to relief and a manageable payment plan

I was in a total hole and panicking after having so much time off with Covid. Thanks to the guys at Stepchange we got my creditors all in one place. They informed my creditors how much I could pay and how often. This has been so great. It stops most of them harassing you and means I know the money is going down every month. I have had months I could pay more and could even take a break in an emergency. Honestly call them they will take all the worry and pressure off you and allow you to breath. You still need to help them providing details when your creditors sell your debt. Even this is easy. You just call or email them with your reference number the new creditors details and their ref number. Please call these guys you will not regret it. Reviewed on: 1st May 2024

Went through all my financial commitments.

Went through all my financial commitments. Made sure I could afford it and gave me very good options to deal with them excellent team of people explained everything to me thoroughly. No hesitation in recommendation for their advice very pleased Reviewed on: 1st May 2024

I have been treated kindly , efficiently and respect...

I have been treated kindly , efficiently and respectfully at every turn. When I first contacted Stepchange, I was at my wits' end - on the edge of a mental and physical breakdown , but Stepchange changed my life around . I could sleep again ,as they took my burden away and showed me how I could turn my life around . Reviewed on: 1st May 2024

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