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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Took a weight off my mind

Incredibly helpful, friendly, knowledgable, clear and informative. Everything managed very well and make a daunting problem manageable. If you're having sleepless nights, these are the cure. Cannot recommend them enough. Reviewed on: 15th May 2024

Fantastic team of people.

Fantastic team of people. Helpful understanding non judgmental. Very knowledgeable and informative. Reviewed on: 15th May 2024

Journey just beginning

I am just beginning my journey with StepChange, they have been so helpful and made everything so easy. Reviewed on: 15th May 2024

Debt free

They have helped me go from deep in debt to making manageable monthly payments with no stress to help become debt free. Reviewed on: 15th May 2024

Was amazing could ask for better understanding peopl...

Was amazing could ask for better understanding people on the other end of the phone Reviewed on: 15th May 2024

Helpful, knowledgeable and professional

The team at Stepchange are very helpful and professional. They do want to help. Reviewed on: 15th May 2024

I approached stepchange for help as I was in debt an...

I approached stepchange for help as I was in debt and didn’t know what to do. I was very close to entering into a Iva With a private company when after speaking with stepchange I soon realised that this company was in fact going to leave me in more debt. stepchange took everything off my hands after just one phone call going through all my debts and expenditures. I am now a few months away from being debt free Reviewed on: 15th May 2024

Very understanding when I needed to decrease my mont...

Very understanding when I needed to decrease my monthly payments, it really did put my mind at ease. Thank you Reviewed on: 15th May 2024

Stepchange were amazing.

Stepchange were amazing. Helped me keep calm. Explained everything clearly. I am so glad I picked up the phone and asked for help! Reviewed on: 15th May 2024

I had fallen behind with my bills

I had fallen behind with my utilities. I was referred to stepchange. Their online application was straight forward and easy to fill in. The follow up help online and over the phone was friendly and helpful. I am now in a better place financially. They have made arrangements with my creditors for lower monthly payments. They worked out a budget for me even with allowance for a bit of savings every month. In debt and in need of help don't hesitate to contact stepchange, and get your life back on track. Reviewed on: 15th May 2024

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