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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16646 reviews)

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4.95

Based on 16,646 reviews, last reviewed 11th May 2026

92850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change helped us take back control. Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16646)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

You have always looked after me and stopped me worry...

You have always looked after me and stopped me worrying over the years Reviewed on: 1st May 2024

Heavily in Debt

Was very heavily in debt and struggling financially and emotionally. Stepchange listened with no judgement. And dealt with all my debtors. Am still in debt and will be for some time but Stepchange have made a massive difference to my life and am able to pay back all my debt in an affordable way. Reviewed on: 1st May 2024

WILLING TOO LISTEN

brilliant staff seem to understand what is needed.Never talk down to you,they just help. Reviewed on: 1st May 2024

Debt guide

The company was very helpful to when I did not know how to sort my debt out. They came to my help and it could not be better. Reviewed on: 1st May 2024

How Step Change helped me

I have had a really good experience Step Change have been able to sort everything for me and I am now in a position where I can manage my debt which means I now see an ending to my worry each month and can now see light at the end of the tunnel. Reviewed on: 1st May 2024

Very supportive and engaging

I have used step change for a while now. They are very supportive and have always advised me what was best for my personal circumstances. They are also happy to ensure you actually can afford what you claim to Reviewed on: 1st May 2024

Good a relief helped me sort myself out with my fina...

Good a relief helped me sort myself out with my finances Reviewed on: 1st May 2024

A helping hand.

Six months before we retired we knew we would have debts we could not cover with our pensions so we contacted Stepchange who got in touch with our creditors and arrange a debt management plan for us .What a relief, it took all the worry and stress away. We are still paying our debt off but at a rate we can afford.Thank you Stepchange Reviewed on: 1st May 2024

Very friendly, helpful and supportive system.

Very friendly, helpful and supportive system. Reviewed on: 1st May 2024

Step Change

After worrying for years about my debts I contacted Step Change. They were very helpful and I am now, with their help, in control of my finances and able to sleep at night. My only regret is not contact them sooner. Reviewed on: 1st May 2024

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