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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14623 reviews)

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4.95

Based on 14,623 reviews, last reviewed 15th Jun 2025

166250% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was extremely worried about my debt and how to han... I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange... Read more Reviewed on: 15th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14623)

Review of the StepChange, Debt Management:

£1,000 p/m to £60 thanks to Stepchange

I approached step change after I became overwhelmed with debt repayments and got caught up in the horrific cycle of debt. I had a consultation that was blame-free (stepchange don't care why you've found yourself in debt, they care about how they can help you out of it) and were very helpful. I work in Finance and they were careful to advise if I had an obligation to tell my employer. In many cases, this isn't necessary. Stepchange facilitated the move from me paying the banks £1,000 a month to me now paying £60. It's manageable and I can live my life feeling a sense of dignity again. Reviewed on: 27th May 2025

caused so much stress

They managed to mix up my creditors and reference numbers. i emailed and telephoned with all these reference numbers ect. and it took 5 months to finally get it all sorted. caused so much stress Reviewed on: 10th June 2025

Everyone so friendly made me feel reassured

Everyone so friendly made me feel reassured Reviewed on: 10th June 2025

StepChange Can Change Your Life

If you are stressed about carrying too much debt, Step Change will walk you through the different options open to you. They also act as a go between with the companies you are in debt to. StepChange have been a great support to me with really helpful and caring staff. Reviewed on: 10th June 2025

The advisors are well trained and extremely empathetic.

The advisors are well trained and extremely empathetic. I had worried about growing debt for a long time but I have less stress now. Reviewed on: 10th June 2025

Great support

It took us 4 years to clear our debt but with the support of Step Change and their staff it all went very smoothly and it took the anxiety and stress out of the process. It was difficult at times and when we had a blip the staff at Step Change guided us through it. It was such a great feeling to see our debt clear. We now have the confidence to go forward. We thank them for all their help and would highly recommend using their services. Reviewed on: 10th June 2025

Wouldn't know where we'd be without Stepchange.

Wouldn't know where we'd be without Stepchange. We're so grateful they do all that they do and gave us some light in what was a very dark time. Struggling with debt, not knowing what to do they have given us a plan of action, been very reassuring and have finally given us some peace of mind and excitement for the future. They are always very helpful, patient and understanding. Reviewed on: 10th June 2025

I was really pleased with the service.

I was really pleased with the service. They made me feel less anxious about my situation, and helped me manage my finances. Reviewed on: 10th June 2025

I can sleep easier now.

I was with another debt manager agency before StepChange, they made me feel stupid and I felt bullied into paying £40 a month for their help. StepChange are supportive, kind and really do help you manage your debts. They deal with your creditors, which takes a huge amount of stress away. They help you work out what you can afford to pay and still keep your creditors happy. You have an online account so you can easily track what is going on and report changes in your circumstances. And this is all free, i can now see some light at the end of the tunnel and I'm able to sleep easier. Reviewed on: 10th June 2025

Help when in a desperate financial situation

I felt like I was in a desperate financial situation and Step Change helped steady the ship and stop me from sinking. They lifted the weight off my shoulders and the worry drained away. They contacted my debtors stopped the interest accumulating and discussed a manageable repayment plan with me. I’m now debt free having paid it all off. Reviewed on: 10th June 2025

Quick and efficient service and friendly customer ca...

Quick and efficient service and friendly customer care also. Reviewed on: 10th June 2025

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