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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14560 reviews)

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4.95

Based on 14,560 reviews, last reviewed 10th Jun 2025

326500% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The team at stepchange have helped me massively to o... The team at stepchange have helped me massively to overcome my debt which was really affecting my mental health. Reviewed on: 10th June 2025

Latest lowest rating:

2

caused so much stress They managed to mix up my creditors and reference numbers. i emailed and telephoned with all these reference numbers ect. and it took 5 months to fina... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14560)

Review of the StepChange, Debt Management:

£1,000 p/m to £60 thanks to Stepchange

I approached step change after I became overwhelmed with debt repayments and got caught up in the horrific cycle of debt. I had a consultation that was blame-free (stepchange don't care why you've found yourself in debt, they care about how they can help you out of it) and were very helpful. I work in Finance and they were careful to advise if I had an obligation to tell my employer. In many cases, this isn't necessary. Stepchange facilitated the move from me paying the banks £1,000 a month to me now paying £60. It's manageable and I can live my life feeling a sense of dignity again. Reviewed on: 27th May 2025

Very kind and understanding staff that dealt with me...

Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025

All ways approachable and non-judgemental.

All ways approachable and non-judgemental. Reviewed on: 9th June 2025

Debt advice

From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025

It’s a new rebirth.

I don’t felt alone with my problems . Reviewed on: 9th June 2025

Best thing I did was get in touch .

Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025

Is never easy to admit you’re struggling especially...

Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025

Easy and efficient

I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025

It has given a big relief and peace of mind

It has given a big relief and peace of mind Reviewed on: 8th June 2025

Top service

Cant't thank you Step Changes enought for all help and assistence. During my DMP I was receiving regular updates also had an offer from one of the creditors which saved me some money. Reviewed on: 8th June 2025

Lifesaver

I was deep in debt, lost in space, didn't know a way out then came across StepChange by accident. They have given me peace of mind. I am getting back on track, slowly paying off my debts without worry. Reviewed on: 8th June 2025

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