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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14615 reviews)

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4.95

Based on 14,615 reviews, last reviewed 13th Jun 2025

331900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely recommend Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14615)

Review of the StepChange, Debt Management:

My experience with you is being great

My experience with you is being great Reviewed on: 27th May 2025

Help when in a desperate financial situation

I felt like I was in a desperate financial situation and Step Change helped steady the ship and stop me from sinking. They lifted the weight off my shoulders and the worry drained away. They contacted my debtors stopped the interest accumulating and discussed a manageable repayment plan with me. I’m now debt free having paid it all off. Reviewed on: 10th June 2025

Quick and efficient service and friendly customer ca...

Quick and efficient service and friendly customer care also. Reviewed on: 10th June 2025

When all seemed lost Stepchange pretty much saved th...

When all seemed lost Stepchange pretty much saved the day! Reviewed on: 10th June 2025

Lifesaver

These people changed my life , taken away my financial stresses and helped me organise my finances better. Reviewed on: 10th June 2025

I was in a deep hole & couldn't see a way out of my...

I was in a deep hole & couldn't see a way out of my mess, I had to do a lot of legwork at the start to get my scheme in place but it's been so good for metal health to have this help in places, it let me get my finances back on track & kept the roof over my head. Reviewed on: 10th June 2025

There is always a solution.

I found dealing with my debts very stress ful and felt like I was drowning. I struggled for years with the mental burden of my debt. When I found stepchange and found out there was a solution I felt like I’d won the lottery. Honestly couldn’t recommend them enough. They were very understanding of my situation. Reviewed on: 10th June 2025

Easy helpful service out my mindrest

Easy helpful service out my mind at rest Reviewed on: 10th June 2025

Brilliant service from Stepchange

Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they were great, I would highly recommend Stepchange to anyone who is having financial difficulties Reviewed on: 10th June 2025

Brilliant Charity , first class help and advise alwa...

Brilliant Charity , first class help and advise always , the staff are very friendly , lots of patience and understanding and guidance , cannot praise and thank them enough , Stepchange saved my life . Thankyou so much . Reviewed on: 10th June 2025

Always helpful no matter what your situation is

Always helpful no matter what your situation is Reviewed on: 10th June 2025

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