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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Really helpful .

Really helpful . Such a relief to have stepchange help Reviewed on: 15th May 2024

They have made my life so much better and easier to...

They have made my life so much better and easier to manage my finances god send Reviewed on: 15th May 2024

Great experience

Easy to use and straightforward website.Everyone I contacted at StepChange was helpful, respectful , empathetic and polite. Reviewed on: 15th May 2024

Helpful.

Always have been really helpful whenever I have needed to contact them Reviewed on: 15th May 2024

Step Change have been very helpful!

Step Change have been really helpful, got all my debts in one managable monthly payment which really helped me a lot!! Reviewed on: 15th May 2024

Couldn’t ask for better

They are absolutely brilliant kind non judgemental experienced excellent advice and honest. If I hadn’t found them I don’t where I would be today.. Reviewed on: 15th May 2024

Very helpful information.

Very helpful information..& explaining how it works for me. Reviewed on: 15th May 2024

Excellent very helpful and reassuring

Excellent very helpful and reassuring Reviewed on: 15th May 2024

Extremely helpful, very patient and understanding.

Extremely helpful, very patient and understanding. I suffer from anxiety and they helped me by going through everything step by step, would highly recommend. Reviewed on: 15th May 2024

Brilliant company

Well what can I say Stepchange saved my life with debt would highly recommend for anyone with a lot of debt I’m nearly coming to the end with my dmp and couldn’t thank Stepchange enough great company! Reviewed on: 15th May 2024

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