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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16515 reviews)

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4.95

Based on 16,515 reviews, last reviewed 9th May 2026

86550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

.Don't be ashamed to ask for help I am in my 70s and was embarrassed to be in debt . Step Change have been incredibly helpful getting my debt under control which has helped me regain ... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16515)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Prompt response.

Prompt response. Empathic and clear understanding of issues . Reviewed on: 1st May 2024

Drowning in debt to bossing it!

I’ve gone from utter panic when I got some debt letters during Covid, which built up and up to thousands, to bossing my finances. Reviewed on: 1st May 2024

Peace of mind..

Have been fantastic at helping me sort out my debts everyone is so helpful no matter who you speak to, I now have peace of mind without people hassling me for payments would recommend Stepchange to everyone Reviewed on: 1st May 2024

Stepchange can and will help....

The support and advice I received from Stepchange literally changed my life. Taking that first step to contact them was invaluable. They were patient and empathetic without judgement - I would highly recommend anyone struggling with debt management to contact Stepchange - dont be afraid.... Reviewed on: 1st May 2024

Great sevice friendly staff helpful in every way hel...

Great sevice friendly staff helpful in every way helped me do much now my life is st peace now they have sorted everything out and stopped them debts hassling me Reviewed on: 1st May 2024

I don’t know what I would have done with out out you...

I don’t know what I would have done with out out you have helped me so much I don’t no what to say your just the best Reviewed on: 1st May 2024

Well e found ourselves in difficult position.

Well e found ourselves in difficult position.Due to ill health our income had change lots.We had to live on credit cards, was crazy thing to do.We couldn't pay thr Big monthly payments.So turned to Step change to help us.Found them so helpful they spoke to our creditors offered them a monthly amount we could afford.one company has still continued to call but I just explain we paying what we can.Definetley reccomed anyone finding life hard speak to Stepchange Reviewed on: 1st May 2024

Great service genuinely looked after my interests

Great service genuinely looked after my interests Reviewed on: 1st May 2024

Stepchange have helped me immensely over the last co...

Stepchange have helped me immensely over the last couple of months. They've enabled me to get my life back on track after taking our loans help family. They've been clear about how they can, what's best for me and all the steps I need to take. Thanks Reviewed on: 1st May 2024

Great service

Great service & staff put you at ease explain the whole process & answers any questions if you are worried. Can't recommend enough Reviewed on: 1st May 2024

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