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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16668 reviews)

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4.95

Based on 16,668 reviews, last reviewed 11th May 2026

93950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best Debt Advice i have ever had Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put ... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16668)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helped get control of an awful situation

We have been with Stepchange for a number of years and cannot say enough in praise for their help, guidance and support in what was a devastating time for my family. They took the stress off my shoulders and took control of my spiralling situation. Reviewed on: 1st May 2024

Took pressure off

Step for change sorted everything for me setting up a debt management plan, I know it’s gonna be a long journey but feel less stressed knowing I’m doing something about it Reviewed on: 1st May 2024

Debts sorted

StepChange helped me when I was struggling under a mountain of debt. They took care of managing all my debts, and communicated with all my creditors. I just made my monthly payment, and now my debts are all paid off. I would highly recommend StepChange to anyone struggling with their debts. Now I can look forward to saving up to buy a house. Reviewed on: 1st May 2024

Great company.

Great company. Staff are extremely helpful, great comfort to debt help. Very pleasant people Reviewed on: 1st May 2024

Best decision we made to approach StepChange

Would highly recommend StepChange. Gave us honest, good advice, set up was easy and of you continue to make your payment regularly each month then there are no problems. We have been on a Debt Management Plan for almost 6 years and finally can look forward to a better, debt free future. Wish we had contacted them long before we finally did. Thank you Reviewed on: 1st May 2024

piece of mind

they give us a piece of mind. We would have been lost without them Reviewed on: 1st May 2024

my debt and balance

my mind was put at rest but dont know what will happen in the future Reviewed on: 1st May 2024

Maximum stars and above!

Three years ago this team gave me back the control of my life because of the debts.Just only the best words about them, absolutely profesional and free,no charge for their work.I want to say a huge thank you because you exists. Reviewed on: 1st May 2024

Friendly, helpful, considerate and understanding staff

Friendly, helpful, considerate and understanding staff Reviewed on: 1st May 2024

Step change took all worries away.

Step change took all worries away. Felt with our creditors Reviewed on: 1st May 2024

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