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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing helped save me

Brilliant they helped me out a lot without them I don't know were I would be Reviewed on: 15th May 2024

They have been supporting me for sometimes regarding...

They have been supporting me for sometimes regarding my management plan. Reviewed on: 15th May 2024

Debt help

Been very helpful they explain everything so you understand more about the help your getting. Reviewed on: 15th May 2024

Absolutely amazing from the outset.

Absolutely amazing from the outset. Gave me peace of mind and helped to get my debt in order. Just superb. Reviewed on: 15th May 2024

They were amazing when I first spoke to them about m...

They were amazing when I first spoke to them about my debts. Reviewed on: 15th May 2024

Used StepChange after splitting with my partner as w...

Used StepChange after splitting with my partner as we had debts and StepChange has dealt with everything I needed Reviewed on: 15th May 2024

A massive financial weight lifted off of my shoulders.

I unfortunately got my self into some money issues. I was over spending and thought, as many of us do, its ok i will sort next month. Next month turned in to next year and things just spiralled out of control. Not knowing where to turn i plucked up the courage and reached out to Step Change. They were understanding, sympathetic and walked me through the process and procedures. They helped me make an informed decision and kept all of my creditors up to date with circumstances. The phone calls stopped from my creditors and a massive weight lifted off of my shoulders. Agreed it was my mess and my causing but to have help and advise and a liaison really benefited me and showed me there was light at the end of the tunnel. I am really grateful of the help and the understanding shown. Reviewed on: 15th May 2024

Good one and pleasant, vert experience good staff m...

Good one and pleasant, vert experience good staff managing to help me pay my debts to all my creditors Reviewed on: 15th May 2024

Financial difficulties? Talk to these guys!

Such a supportive organisation at what it one of the most stressful times of my life. They were there from setup to end. They communicated with debtors for me. They made sure I could afford the repayments. They gave me frequent money tips and reassurances that I am doing well. They changed my life and that of my family and gave us another chance. I should have done it sooner. Reviewed on: 15th May 2024

Thanks for the help!

Had informative, helpful and caring support and advice throughout. From being in a very difficult place in my life, the support and help I’ve had from StepChange has allowed me to get my life back in the right direction. All the help has been greatly appreciated. Reviewed on: 15th May 2024

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