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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16678 reviews)

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4.95

Based on 16,678 reviews, last reviewed 12th May 2026

94450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Call StepChange and become stress free. When I first called StepChange I was very stressed and reaching the end of my tether. The person at StepChange was able to calmly calm me done and pre... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16678)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Step change can and will help you!

I accumulated debt due to a drastic change of circumstance. Step change worked out an affordable plan with me, no judgment just sympathy and support for the situation I had found myself in. I am now only one year away from being completely debt free. I’d never imagined I’d be saying that 6 years ago. Reviewed on: 1st May 2024

Great company

Con only recommended this company. All the people I have spoken to are very knowledgeable and no question is a silly question. Very professional and puts your mind to rest straight away Reviewed on: 1st May 2024

Just fantastic non judgemental help

The staff were very helpful not judgemental and explained all the options open to me they were amazing Reviewed on: 1st May 2024

Life changers.

I cannot fault step change in anyway. They have got it exactly right. Great service, support, ease of set up, updates etc. I was in a bad place with money and I dreaded asking for help. I was embarrassed to be honest. I was also at my wits end and sinking. The whole process was simple to set up. The ongoing support has been perfect and hassle free. I am still in debt but now have breathing space and I can see an end. If you are reading this and are unsure, please don’t waste anymore time. Take the plunge and make contact. I promise you won’t regret it. Reviewed on: 1st May 2024

Need help with debt I reccomend Step Change

I turned to step change when my debt got out of control. They listened to my crying on the phone, they did not judge me they helped me. They worked out my incomeing and outgoings and found an affordable amont that i could pay.I have another 9 months and I will be debt free. Reviewed on: 1st May 2024

Amazing work

All sorted perfectly, good team. Reviewed on: 1st May 2024

Absolutely amazing. Cannot thank enough

I would have never been debt free if it was not for you . I cannot thankyou enough for all the help and support you have given us. I have recommended you to 2 other people who I knew was struggling to clear there debt. They cannot thank me enough as you are changing there life as well. Thank again so much. Was an amazing feeling to know I am almost debt free Reviewed on: 1st May 2024

FREE debt advice.

Let’s face it - you’re coming to StepChange because you need help rationalising finances. I didn’t start with StepChange as I’d never heard of them - they weren’t at the top of the internet search list. I went with someone else that CHARGED me for trying to get out of debt. A monthly fee payable alongside my repayments. Then I found StepChange and the process of them taking on the liaison and management became so simple. Customer service agents were brilliant - understanding and informative. They could answer any query, if not at the time then soon after. I can’t fault the service. Reviewed on: 1st May 2024

Very helpful and friendly people and patient...

Very helpful and friendly people and patient Reviewed on: 1st May 2024

Please do not delay - Speak to StepChange now!

Because of a change of circumstances, I realised that I would soon be defaulting on my financial commitments. The amounts I owed several creditors, were in excess of £41k. Talking to MBNA they said, take action now and get StepChange to help you. Best decision of my life. I got in touch and, within a very short space of time, had a Debt Plan in place which was affordable but has allowed me to live a reasonably, comfortable life, - without fearing letters through the door! I am nearly three years in now and haven't missed a payment. Had to slightly delay a couple but they were still within the time boundaries. What has struck me the most is that everyone I have dealt with at StepChange are; friendly, non judgemental and incredibly supportive and helpful. Please, if you are in a financial mess - get their help - I promise you will not regret it! Reviewed on: 1st May 2024

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