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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16649 reviews)

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4.95

Based on 16,649 reviews, last reviewed 11th May 2026

93000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic Fantastic experience, speaking with knowledgeable people who really are trying to help you Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16649)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Really understanding and helpful , no judgement - an...

Really understanding and helpful , no judgement - any queries or concerns were answered straight away Reviewed on: 1st May 2024

Stepchange relief helps

It releaves pressure .stepchange helps release how your feeling when in debt and they help you be in control Reviewed on: 1st May 2024

Mess being sorted.

Ended up in dire financial straits - thankyou NatWest Bank - Reviewed on: 1st May 2024

We were overwhelmed and StepChange sorted us out

We were in an absolute corner and overwhelmed with debt and how to manage getting out of it . StepChange managed it all for us once we provided the initial details of what we owed and how much money we had and what we spent it on. They have turned everything around for us and we once again feel in control of our finances . We couldn’t have done it without them . The process was so easy . They are very professional and explain all the options clearly. They steered us out of a very stressful situation . Couldn’t be happier with them and are very grateful for the service . Reviewed on: 1st May 2024

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

Great service

Very helpful when I faced a difficult situation Reviewed on: 1st May 2024

Amazing team of people

Surprised how easy and understanding the team were to deal with. Put me at ease about my situation, very reassuring that things would be ok. Reviewed on: 1st May 2024

Compassionate solutions for a desperate situation

Compassionate with infinite patience. So helpful in explaining all the options available and helping to find me the best solution for my purposes. They put my mind at ease. and made me feel that the situation did not have to be as desperate as I though. Reviewed on: 1st May 2024

I turned to strepchange charity when I desperately n...

I turned to strepchange charity when I desperately needed help to sort my finances out, they were kind, supportive and understanding. Brilliant advisors, kind, patient and caring, just what you need when help is wanted. Reviewed on: 1st May 2024

I don't exactly recall the name, Imogen maybe.

I don't exactly recall the name, Imogen maybe. She's such a fabulous customer service. Answers queries in a very calm and reassuring manner Reviewed on: 1st May 2024

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