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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Knowledgeable and respectful

Knowledgeable, kind and respectful customer support team. Very understanding and supportive. Non-judgmental in their approach, realistic and effective. Reviewed on: 15th May 2024

Changed my life , eased my financial worry.

Changed my life , eased my financial worry. Reviewed on: 15th May 2024

Absolutely amazing staff which were so helpful from...

Absolutely amazing staff which were so helpful from the start to the end Reviewed on: 15th May 2024

Life saver

Tuck the debt out of my hands sorted it off was such a weight off my shoulders Reviewed on: 15th May 2024

StepChange for better changes

StepChange have helped me out of a very depressing hole. The whole experience dealing with them has been fantastic and their staff are always compassionate and incredibly helpful. Reviewed on: 15th May 2024

Everyone was so helpful and understanding

Everyone was so helpful and understanding Reviewed on: 15th May 2024

Sunshine on a rainy day.

When I felt I was in the depths of financial despair, I was advised to contact Step Change. From the first phone call to them, I was reassured that everything would be alright. I was helped to form a payment plan that was agreeable to all parties concerned. I had to complete regular budget planners throughout my plan, which kept my disposable income realistic. The customer service received by Step Change was amazing all the way through. There was no judgement on my financial situation, and they really did help me to turn everything around. Reviewed on: 15th May 2024

The only issue is that when I started my caseload wi...

The only issue is that when I started my caseload with step change...I was advised that I could stop paying all together after 5 years...unfortunately that wasn't the case Reviewed on: 15th May 2024

Helped me so much as I was so depressed about all my...

Helped me so much as I was so depressed about all my financial situation, being a single parent to a small child and having bills after bills was getting me down so much, until I asked Stepchange for help. Reviewed on: 15th May 2024

Very understanding and caring team

Very understanding and caring team Reviewed on: 15th May 2024

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