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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18604 reviews)

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4.92

Based on 18,604 reviews, last reviewed 11th Jun 2026

186600% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So happy stepchange have helped me when i was going... So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would def... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18604)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and professional, easy to communicate w...

Very helpful and professional, easy to communicate with and good response time Reviewed on: 15th May 2024

Lifeline...

When I first contacted Step change back in 2017 I had debts I couldn't afford to pay every month I was at my wits end. Step change helped me firstly by reassuring me that I could get my finances under control and helped me put a debt management plan together. The great thing is they contacted every single one of my creditors to inform them of my situation and what I could afford to pay back. This took the pressure off and although some creditors still tried to hound me the great majority backed off and allowed me to pay them back more gradually. Dont hesitate to contact them if you find yourself in difficulty, you have more options than you know, and believe me there is no scenario Step Change have not encountered. Reviewed on: 15th May 2024

amazing stress free process

cant tell you how thankful i am for finding step change im really nervous on the phone and i could do everything online they took control of everything stress free Reviewed on: 15th May 2024

Got into trouble managing credit cards

Got into trouble managing credit cards with the exorbitant interest but thanks to StepChange i am gradually paying them off at an amount i can afford each month. Looking forward to being out if debt Reviewed on: 15th May 2024

A brighter outlook for the future.

After experiencing severe financial difficulties, stepchange have been brilliant. They have done all the hard work in contacting my creditors and and coming up with a solution that finally shows some light at the end of the tunnel. I would have been lost without them. Reviewed on: 15th May 2024

StepChange: Debt management plan

Easy to use and detailed online form which made it a lot easier for me to understand my finances (e.g. monthly outgoings, expenditure etc.) Each step of the DMP application process along with its outcomes were clearly described. I also used their online live chat option for extra advice from a colleague, and got an informative and speedy response. They provide you with all the information you need, without excessively contacting you (I had an experience with another company that bombarded me with calls and emails). I feel this is important, as the subject of debt is difficult to deal and the last thing you need is added pressure. Reviewed on: 15th May 2024

StepChange has honestly changed my life.

StepChange has honestly changed my life. I was drowning in debt, as a young adult I took out lots of credit without thinking of the future consequences, I genuinely thought I’d be in debt for the rest of my life. I’m now just 8 months from clearing all of my debt and I couldn’t be happier. The plan was incredibly easy to set up, they did pretty much everything for me. I am so grateful to them and I wish I had taken the leap sooner. Reviewed on: 15th May 2024

Stepchange everytime

Stepchange are not only helpful snd knowledgeable but caring and understanding of your individual needs Reviewed on: 15th May 2024

Very highly recommended

Really polite & helpful. No judgement on my situation. Explained everything clearly and gave options available. Especially helpful in making sure all expenses were taken into account so there were no surprises later. I have already recommended StepChange to others regarding the types of help they give Reviewed on: 15th May 2024

Really helpful and kind.

Really helpful and kind. Everything was put into place quickly Reviewed on: 15th May 2024

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