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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Made a very daunting task feel so easy and was the b...

Made a very daunting task feel so easy and was the best thing I have ever done. Was so easy to do and love how you can keep an eye on how your debt management is doing. Reviewed on: 1st May 2024

Don’t be afraid to ask for help!

I’d got into a cycle of using my credit cards for the few days between paying my monthly amount and interest being added, coupled with a store card my monthly expenditure was out of control and my self esteem plummeted. I heard about StepChange through a friend and with their help and support I took a good hard look at my finances and set up a plan. I also have to say that my creditors were fabulous. I’d never missed a payment with any of them but they all supported me. Absolutely not as terrifying as I’d imagined. I’m adjusting to managing my money and curbing my spending but I’m so proud of myself for taking this step and for StepChange being so kind and helpful. Reviewed on: 1st May 2024

They were always helpful, never judged.

They were always helpful, never judged.They worked very hard for us and when things got untidy they sorted it out. It's taken six years but now only three months from being debt free. Thank you Step Change. Reviewed on: 1st May 2024

Jimmy Anthony

Was in a bad place with unmanageable debt now I feel it's under control and will be debt free in just over a year Reviewed on: 1st May 2024

Easy to talk too and caring attitude

Easy to talk too and caring attitude Reviewed on: 1st May 2024

Helpful, great advice, at the end of the phone when...

Helpful, great advice, at the end of the phone when needed to ask questions Reviewed on: 1st May 2024

Got my debt down really quick will be out of debt by...

Got my debt down really quick will be out of debt by September 2024 in stead of 2026 Reviewed on: 1st May 2024

Great service

I have been using step change now for over a year and it takes the stress off me the fact they sort and send the payment to all the creditors. Reviewed on: 1st May 2024

A massive help.

A massive help. I suffer from epilepsy so not good with memory. So set a direct debt amount up and they sorted the rest. Reviewed on: 1st May 2024

The company were very professional very helpful, put...

The company were very professional very helpful, put us at ease all the way through the process and explained everything to us and I would recommend them fantastic service Reviewed on: 1st May 2024

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