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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18606 reviews)

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4.92

Based on 18,606 reviews, last reviewed 11th Jun 2026

186700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very helpful, patient, informative, realist... They are very helpful, patient, informative, realistic, kind...... Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18606)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very highly recommended

Really polite & helpful. No judgement on my situation. Explained everything clearly and gave options available. Especially helpful in making sure all expenses were taken into account so there were no surprises later. I have already recommended StepChange to others regarding the types of help they give Reviewed on: 15th May 2024

Really helpful and kind.

Really helpful and kind. Everything was put into place quickly Reviewed on: 15th May 2024

Desperately in debt not quite out of debt but becaus...

Desperately in debt not quite out of debt but because of Stepchange I'm getting there. Reviewed on: 15th May 2024

Debt management plan

My debts become unmanageable, after contacting step change I decided a debt management plan was the best option for me. I now pay one monthly affordable payment, and my debt is manageable. When there has been a month where I have had an unexpected change in my financial circumstances, step change have been understanding and very helpful. Reviewed on: 15th May 2024

Took all my stress away, clear what I need to do to...

Took all my stress away, clear what I need to do to sort my credit issues Reviewed on: 15th May 2024

Stepchange have been brilliant sorting out a repayme...

Stepchange have been brilliant sorting out a repayment plan for our debt due to unforeseen circumstances. Reviewed on: 15th May 2024

Very down to earth, helpful and highly recommend.

I was left in a bad situation because of lockdown and had no way out. Step change helped with everything and did their best to reduce the payments as much as possible. Even when I upped the payments they were concerned if I was able too and it was fine to pay the lower amount. They have been very helpful, respectful and great customer service. Reviewed on: 15th May 2024

Stepchange really helped me sort out all my finances.

Stepchange really helped me sort out all my finances. The advisor was really supportive and friendly. I was really anxious when I called to get help but the staff made me feel so at ease. Excellent company. Reviewed on: 15th May 2024

SECOND TO NONE

I needed help and I got it from stepchange even though I still get a million calls and letters from my creditors I tell them stepchange have my back Reviewed on: 15th May 2024

Excellent impartial advice, workable solutions and s...

Excellent impartial advice, workable solutions and seamless administration. Reviewed on: 15th May 2024

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