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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Survey for debt management

Members of staff friendly and professional. Reviewed on: 15th May 2024

Lifesaving

1st class service have been a lifesaver for me over the last few years Reviewed on: 15th May 2024

DMP - Stepchange

Stepchange have helped me tremendously since Oct 2022 with a debt management plan for my debts. After COVID in 2020 my finances were all over the place and I lost my main job and was barely making ends meet with my second job and then falling pregnant end of 2020 my finances were completely finished and I could not keep up the payments to my credit cards and bnpl accounts. I asked for help from them and they have made my life much easier now with one simple payment each month to my debts and thanks to them I will be debt free a lot sooner than if I had tried to tackle the issues on my own. Reviewed on: 15th May 2024

Very helpful from the start, friendly and knowledgea...

Very helpful from the start, friendly and knowledgeable staff who reduced the worry from the start and have continued with their help. Reviewed on: 15th May 2024

very good to deal with, do not judge you so...

very good to deal with, do not judge you so helpful Reviewed on: 15th May 2024

Stepchange are an absolute life changer, even life s...

Stepchange are an absolute life changer, even life saver, for those who have fallen into the abyss of financial difficulties. Reviewed on: 15th May 2024

Stepchange

Stepchange staff were polite non judgemental and sensitive in their approach towards me when managing my DMP. They made the whole process less stressful in what was a very difficult period of time. I would definitely recommend them to anyone who finds themselves in financial difficulties. Thank you so much Stepchange. Reviewed on: 15th May 2024

Highly recommend

Very helpful customer service, an excellent option for people that are stuck financially and need extra support paying back debts. Reviewed on: 15th May 2024

Always very helpful, gave me peace of mind

Always very helpful, gave me peace of mind Reviewed on: 15th May 2024

So helpful & Stress free, they are there for you eve...

So helpful & Stress free, they are there for you every step of the way Reviewed on: 15th May 2024

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