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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16565 reviews)

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4.95

Based on 16,565 reviews, last reviewed 10th May 2026

88950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16565)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful made thing's happen for me and took a m...

Very helpful made thing's happen for me and took a massive load off me and my life Reviewed on: 1st May 2024

The position I found myself in with debt after being...

The position I found myself in with debt after being scammed was horrendous. After speaking to Step Change it showed me there was a way to sort things out and that I could have a future still. Reviewed on: 1st May 2024

Absolutely superb help and service really put us bot...

Absolutely superb help and service really put us both at ease with a situation we didn't want to happen.If you are worried about your finances.just pick up the phone and you will realise that there is help out there. Reviewed on: 1st May 2024

I was in a really bad position financially which was...

I was in a really bad position financially which was causing me sleepless nights, nightmares, depression and anxiety. I didn't know what to do. A friend of mine suggested debt management but the idea of paying even more money out to someone to manage it was ridiculous to me. Luckily I found step change. They were really kind and understanding with me, I'm now about 70% through my DMP with the end in sight. Reviewed on: 1st May 2024

Stepchange were there from the start.

Stepchange were there from the start. They have helped me massively and took the pressure off me to help pay my debts off. I would highly recommend using them when needed. Reviewed on: 1st May 2024

They just changed my life

I was struggling to make monthly repayments on credit and was using credit to pay credit and got into a bit of a state, it got to the point I just couldn’t cope anymore, stepchange helped and sorted out a DMP dealing with all the creditors and my life has changed, I’m not worried and stressed, that 1 monthly payment sorts everything out and I have everything else budgeted so I never get into that situation again. Reviewed on: 1st May 2024

Thank you step change

Step change has really helped the friend I put in touch with them. He was very depressed about his situation and couldn't see a way out. Together we spoke with the SC advisor and within a few months he was beginning to see a light at the end of the tunnel Reviewed on: 1st May 2024

Step change took me from mentally lost, angry, frust...

Step change took me from mentally lost, angry, frustrated, and at breaking point to a more relaxed person over a period of time. Yes debt is frightening but once I got my pride out of the way and asked for help it was a step up the ladder. Phoning stepchange did make my feel embarrassed and a failure talking to them but they made me realise that I'd made the first step to feeling better about myself and with their help I would feel more better about myself and not feel I wasn't coping alone. This helped me, but not just myself but also my family who saw eventually a more relaxed person about my financial situation. I'm not saying it's easy but it is overwhelming to have the great weight lifted from your shoulders. Over time they review things and work for you and not your debtors. If you are struggling with payments via stepchange their review allows you to reduce your payments if that's what you need for you. Remember they are all about YOU!! The hardest part as I found was making the first phone call and must have put it off for about 6 months telling myself, I can cope, just juggle this and that this month and next month things will be better. No sorry that just didn't work. My stepchange payments have gone up and down over time due to work situations so unlike paying debtors you don't get overwhelmed again and everything feels manageable again and you can claim your life back. Reviewed on: 1st May 2024

Very helpful

Excellent customer support and very empathetic service. Reviewed on: 1st May 2024

I owed £33k and had defaulted on payments just afte...

I owed £33k and had defaulted on payments just after Covid, I thought there was no way out , I contacted step change and they helped me sort my debts out, 3 years on I have paid half of it back , I now have a life and don’t live in fear everyday of creditors contacting me. They saved my life! Reviewed on: 1st May 2024

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