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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

For No more worries .contact stepchange.

It's very hard to look at your emails when people are constantly wanting payment from you worries where building up. So I heard about step change and how they sort everything out so that your not getting more worried. They was brilliant I pay them debts monthly and it's mangable for me to pay them. No more worries thanks to step change. Reviewed on: 15th May 2024

Wouldn't go anywhere else

When my head was buried in the sand with all the debt I'd gotten myself into, StepChange made it easy to find a way out and speak about it. I highly recommend using StepChange with anything like this! Reviewed on: 15th May 2024

Step change have taken all the stress out of managin...

Step change have taken all the stress out of managing my money. I pay a monthly amount to them and do not get hassle from lenders. Reviewed on: 15th May 2024

They are helpful...

They are very helpful and understanding about your situation Reviewed on: 15th May 2024

I was lost and in debt and couldn’t see a way out of...

I was lost and in debt and couldn’t see a way out of a very dark time and don’t think I would be here if it wasn’t for StepChange and that’s the honest truth, please call them if you are going through the same difficult time. Reviewed on: 15th May 2024

Great customer servicethey help me put my mind and w...

Great customer servicethey help me put my mind and worries at ease Reviewed on: 15th May 2024

Stress. Managment

A couple of years back, things were coming to a head financially with loans and credit cards. I called step change and got everything managed, calls and E-mails to set up a payment plan and they sorted out with my creditors. Reviewed on: 15th May 2024

Amazing service

Very helpful from start to finish. They were exactly the help I needed when I needed it most Reviewed on: 15th May 2024

Cannot praise them highly enough.

Knowing that Stepchange was at the end of the phone with help and advice without judging helped me sort out my life as well as downpay my debts. They acted as a buffer between me and my creditors. There were regular reviews of my income and outgoings which helped to keep me on track. Reviewed on: 15th May 2024

Knowledgeable and respectful

Knowledgeable, kind and respectful customer support team. Very understanding and supportive. Non-judgmental in their approach, realistic and effective. Reviewed on: 15th May 2024

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