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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Careful understanding of my problem and clear advice...

Careful understanding of my problem and clear advice on possible solutions. Reviewed on: 15th May 2024

So helpful and easy

Stepchange have been sonhelpful helping me set up and manage a debt management plan. Took a huge weight off my shoulders and they were so great and easy to deal with. They always keep me informed so I know of any changes. Reviewed on: 15th May 2024

I found myself going down a rabbit hole of paying of...

I found myself going down a rabbit hole of paying off credit card, overdraft, loans and catalogue debts and seemingly getting nowhere of paying them off. My dad died recently and this, on reflection made my situation more hard to manage and I was burying my head in the sand.i had not had any arrears with my commitments but at the same time had hit a brick wall with the merry go round of paying these off month by month.i had contacted one of my creditors to explain my difficulties and they straight away told next contact Stepchange. Once I had made contact, gone through what I owed and agreeing on an amount each month to meet my payment to reduce what I owed I immediately felt the weight of everything leave my shoulders. That was around two years ago and I have gradually watched as my debt has gotten smaller and smaller ! I am so pleased with myself and am very thankful to Stepchange for their gracious help, understanding and non judgmental support in this matter. If you are experiencing any financial problems and find you are struggling like me then do not hesitate to make that first step ! Make that call and make positive changes in your financial life to help every day life brighter and more positive Reviewed on: 15th May 2024

Very helpful and always reassuring.

Very helpful and always reassuring. Dealt with my debtors and saved me having to contact anyone. The on going support is always there Reviewed on: 15th May 2024

Amazing service my life is back on track

Amazing service my life is back on track Reviewed on: 15th May 2024

Step change, nonjudgmental, understanding professionals

I went into step change debt management not sure what to expect. What I got was understanding and kind professionals who helped me to clear my debt as quickly as I could without negatively effecting my life. They helped me budget and see where I could drop some expenses without being judgemental or patronising. I would recommend this to anyone who needs help clearing their debts. Reviewed on: 15th May 2024

An absolute godsend of a service.

An absolute godsend of a service. Have helped me feel like a human being. I have never been judged but completely supported. Reviewed on: 15th May 2024

They where very helpful.

They where very helpful. Put my mind to rest. Stopped all the worry of getting lots of debt letters. Reviewed on: 15th May 2024

Every time that I've contacted Step Change, they've...

Every time that I've contacted Step Change, they've always been professional and helpful. Reviewed on: 15th May 2024

Very helpful , understanding , you felt like they re...

Very helpful , understanding , you felt like they really cared and wanted to help you Reviewed on: 15th May 2024

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