Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great advice

Great advice and experienced staff available to offer support. Reviewed on: 15th May 2024

only good things

only good things can be said about the way they have been with me. Reviewed on: 15th May 2024

A most helpful and understanding experience from sta...

A most helpful and understanding experience from start to finish, the customer service is second to none Reviewed on: 15th May 2024

Availability straightforward.

Availability straightforward. Easily accessible. Staff helpful and knowledgeable. They are not judgemental. Provides advice and or information required . The ability to update information electronically when needed is an asset as I can do so at anytime. This service is like having an emergency device handy Reviewed on: 15th May 2024

HELPED ME SORT ALL MY CREDITORS.

I WENT TO THEM FOR HELP ABOUT 3 YEARS AGO, WAS DESPERATE & BEING CHASED & THREATENED BY A CREDIT CARD COMPANY. THEY LISTENED, HELPED ME WITH EVERYTHING I NEEDED & ACTED ON MY BEHALF. IT ALL GOT SORTED OUT & THEY GOT ME A MONTH ARRANGEMENT SET UP WITH MY CREDITORS, SOMETHING I CAN MANAGE. COULD FINALLY SLEEP AT NIGHT AFTER THEIR HELP,. Reviewed on: 14th May 2024

Life changing

My Experience with Stepchange is the best decision I made I am able to manage my debt with an affordable amount for me. Reviewed on: 14th May 2024

StepChange gives hope.

The help I got and get from StepChange makes my life lighter. Every person I had conversations been helpful and to the point. Thanks! Reviewed on: 14th May 2024

Thank you StepChange!

I got into debt after losing my job and having to use credit cards to live. I almost chose a Debt Management Plan with another company who charged for the service but then a colleague told me about StepChange. I’m so glad I went with them. Everything was explained in detail, the staff were so helpful. Each year my budget was reviewed to make sure I was left with enough money to live on. StepChange dealt with all the CC companies I had accounts with and arranged for the interest to be frozen to give me a chance to get out of debt. And the best thing is it’s a free service! I couldn’t have got out of debt without StepChange. Every time I contacted them, even throughout Covid lockdown, they were helpful. I can’t recommend them highly enough to anyone who needs to sort out their debt. Thank you StepChange. Reviewed on: 14th May 2024

Not all creditors accept what is put to ghem

Not all creditors accept what is put to ghem Reviewed on: 14th May 2024

Free service - and very user friendly

Very User friendly online - plus free service. I originally looked into debt management with a company which would have taken a over all fee of £4500 ! Reviewed on: 14th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Money Wellness 4.89 from 6221 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub