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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16717 reviews)

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4.95

Based on 16,717 reviews, last reviewed 13th May 2026

96300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Really helpful friendly team professionally delt wit... Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16717)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helpful, great advice, at the end of the phone when...

Helpful, great advice, at the end of the phone when needed to ask questions Reviewed on: 1st May 2024

Got my debt down really quick will be out of debt by...

Got my debt down really quick will be out of debt by September 2024 in stead of 2026 Reviewed on: 1st May 2024

Great service

I have been using step change now for over a year and it takes the stress off me the fact they sort and send the payment to all the creditors. Reviewed on: 1st May 2024

A massive help.

A massive help. I suffer from epilepsy so not good with memory. So set a direct debt amount up and they sorted the rest. Reviewed on: 1st May 2024

The company were very professional very helpful, put...

The company were very professional very helpful, put us at ease all the way through the process and explained everything to us and I would recommend them fantastic service Reviewed on: 1st May 2024

Fantastic support, great ears, super understanding

Fantastic support, great ears, super understanding Reviewed on: 1st May 2024

Fantastic service from start to finish made my unte...

Fantastic service from start to finish made my untenable situation solvable and I am now debt free! my only critic icons are around the administration side of things and that relatively simple requests need chasing to make sure that they are actioned. Reviewed on: 1st May 2024

Stepchange are there for you just reach out

Following the death of my husband you helped me to sort out finances and your there whenever I need help Reviewed on: 1st May 2024

Extremely helpful & easy to talk to explained all op...

Extremely helpful & easy to talk to explained all options for me in a positive friendly manner. Helped me get my life back on track Reviewed on: 1st May 2024

Helped me when the prices of bills went stupid.

Helped me when the prices of bills went stupid. And removed all the tress and anxiety of how I was going to clear my debts Reviewed on: 1st May 2024

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

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