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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Staff are very helpful and kind.

Staff are very helpful and kind. Very Professional in their job. It helped me a lot especially in dealing with my problems in financial worries. Before I came to know stepchange I could hardly slept and I was so worried that I had accumulated this debt. I am very thankful that stepchange helped me managed to pay my debt. You will always in my heart for saving my life. May God bless you all . Reviewed on: 10th May 2024

I've got my life back

The people at Stepchange have been very understanding, sympathetic and non judgemental every time I have spoken to them. They have lifted a huge amount of stress off of my shoulders, and helped me get some control back. I can't thank them enough for giving me a light at the end of very long dark tunnel. Reviewed on: 10th May 2024

Exceeded expectations

Every aspect from the initial call offering excellent advice through to completing all subsequent steps we're provided Reviewed on: 10th May 2024

Very helpful

Very professional and helpful throughout and put my mind to rest Reviewed on: 10th May 2024

I have been drowning in debt for years.

I have been drowning in debt for years. Making minimum payments every month to my credit cards was getting me no where..Finally stepchange helped put a stop to that. Now i can breath again and i am tremendously grateful. I will never use a credit card again. Reviewed on: 10th May 2024

Stop the worry.

Changed sleepless days and nights into anxiety free living and feeling in control Reviewed on: 10th May 2024

Helped us all the way ,took away all the pressure an...

Helped us all the way ,took away all the pressure and uncertainty and depression that can come with debt and dealing with it all,when you’re put in this position by a life changing disability that you thought would never happen to us Reviewed on: 10th May 2024

Best thing I ever did was talk to StepChange

No judgement when I talked through my debts, offered solid advice on the possible solutions and recommended what they felt was best for my circumstances. All correspondence was clear and the website portal was great to be able to log in and check on things or update balances. Also had very quick responses via email if I had any correspondence from creditors. The stressful phone calls and letters asking for payment stopped, which was a huge relief - StepChange contacted them all to advise of the new plan. Completing the budget also helped me to change my spending habits and prioritise what I actually needed. I am now debt free and looking forward to rebuilding my credit score as well as my self esteem! Reviewed on: 10th May 2024

Nice people to talk to during difficult times very h...

Nice people to talk to during difficult times very helpful and knowledgeable pointed and helped me to get in the right direction Reviewed on: 10th May 2024

The team have always been there for me when needed t...

The team have always been there for me when needed to help out. Reviewed on: 10th May 2024

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