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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16628 reviews)

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4.95

Based on 16,628 reviews, last reviewed 11th May 2026

92000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing great From the moment I phoned them a massive weight had been lifted from me Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16628)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Would not hesitate recommending Stepchange to anyone...

Would not hesitate recommending Stepchange to anyone who is struggling with debt, they are totally non judgmental and dealt with my creditors for me. Reviewed on: 1st May 2024

I really wish that I had known about the help that S...

I really wish that I had known about the help that StepChange could give sooner, it would have saved me a lot of anguish and stopped me from borrowing even more to try to pay off some of my creditors. Reviewed on: 1st May 2024

Excellent and helpful, understanding and efficient...

Excellent and helpful, understanding and efficient support. Reviewed on: 1st May 2024

I was left in terrible debt by my ex husband.

I was left in terrible debt by my ex husband. I contacted StepChange, and thankfully they got me out of a bad situation Reviewed on: 1st May 2024

Answered all my questions, very helpful service.

Answered all my questions, very helpful service. Reviewed on: 1st May 2024

After losing my dad in 2018 I started spending what...

After losing my dad in 2018 I started spending what he left me to try and make myself and my kids happy .. wasn't long before I spent it all and I wasn't feeling anybetter . I sent for a credit card and was rather surprised I got it with me not working. I soon maxed that out so I sent for another and I received that too ... same thing spending to try and be happy but I was slipping down in debt so had to get another card to pay the two others off .. I struggled to pay the 3 cards off so ended up getting a loan and then another loan I was just robbing Peter to pay paul .. I went to my Dr's because I was a total mess and she gave me stepchange information so I got in touch .. I honestly thought my dad had sent me this angel who took my call that day she was so helpful and nothing was too much to ask .. we soon got a plan together.. I had 3 months breathing space which was brilliant best thing i ever did .. I am eternally grateful to stepchange and I will gladly recommend to anybody who needs help .. thankyou to everyone at stepchange you are all brilliant Reviewed on: 1st May 2024

Best Option For Me

I had a considerable amount of debt and after speaking to a StepChange advisor, a Debt Management Plan best suited my needs. They dealt with all of my creditors and formulated a payment plan that suited them and didn't leave me struggling to find the payment each month. Although my income hasn't grown exponentially due to my age I am increasing my payments each year in the hope of clearing the debt quicker. The support and advice they give is second to none and are always on hand to assist if needed. Reviewed on: 1st May 2024

Step Change is an excellent Charity, they have helpe...

Step Change is an excellent Charity, they have helped us for many years! We will be forever grateful to them. Over 12 to go and we will have our DMP finished! Reviewed on: 1st May 2024

Debt management

Understanding. friendly uptodate communication with happy ending Reviewed on: 1st May 2024

Stepchange helped me in paying my debt in an afforda...

Stepchange helped me in paying my debt in an affordable way Reviewed on: 1st May 2024

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