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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Was given such reassurance and support by my advisor.

Was given such reassurance and support by my advisor. Felt a weight had lifted Reviewed on: 5th May 2024

Had serious problems with debt ...

Had serious problems with debt starting in the Loman Brothers Banking crisis of 2008 era which ruined my business which lead to financial difficulties. Thank's to StepChange they looked at my situation and put me on a dept management plan which is helping to pay off my creditors which leaves me with enough to live on. Reviewed on: 5th May 2024

Due to rising cost of living and being in receipt of...

Due to rising cost of living and being in receipt of just a state pension, I was finding it more and more difficult to cope with my financial commitments. I was advised to speak to Step Change who may be able to assist with an affordable plan. Reviewed on: 5th May 2024

Anyone in Debt speak to Step Change

Before speaking to Step Change I couldn't see anyway of going forward. I had so much debt I really didn't know what would happen to me. After the first conversation with them I knew I had help, they have turned my life around. I can't thank them enough. Please call them if you have no where to turn. Reviewed on: 5th May 2024

For more than 10 years StepChange guided and support.ed

For more than 10 years StepChange guided and supported my family through difficult financial times. Reviewed on: 5th May 2024

StepChange changed my life.

StepChange changed my life. I wish I’d done it sooner Reviewed on: 5th May 2024

I was in a very very difficult position and stepchan...

I was in a very very difficult position and stepchange made everything seem possible again and helped me deal with my financial problem and have been fantastic dealing with creditors. Reviewed on: 5th May 2024

Understanding and friendly staff.

Understanding and friendly staff. Helped me go from feeling totally lost and without hope to seeing a light at the end of what appeared to be a never ending tunnel. Reviewed on: 5th May 2024

Help at hand from Stepway.

Expert guidance every step of the way from worrying about debts to putting affairs in order. Stepchange dealt with all of the creditors on my behalf and arranged a payment structure that I could afford and the creditors accepted. The hardest part is making that first step. I wish I had done it sooner. Reviewed on: 5th May 2024

Very friendly and so supportive !

Very friendly and so supportive ! Thankyou so much step change, you’ve completely changed my life after my financially difficulties during high rise cost of living and struggled keeping up with my payments. Very understanding team and I don’t know where I would be if you didn’t exist. I couldn’t ask for more. Thankyou Reviewed on: 5th May 2024

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