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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16722 reviews)

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4.95

Based on 16,722 reviews, last reviewed 13th May 2026

96500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My parents both past away my partner could not work... My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16722)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Friendly, helpful staff with lots of empathy.

Friendly, helpful staff with lots of empathy. Reviewed on: 1st May 2024

From stress and worry to delight and gratitude

StepChange took me from being in a concerning and stressful financial situation to one that is well managed and stress-free. I couldn't have done it without them. Everyone I've spoken to at the charity has been helpful, courteous, patient and extremely knowledgeable. Reviewed on: 1st May 2024

I Recommend stepchange if you have money worries.

Step change took control of all my debts, and I pay what I can afford, very happy with the service I receive, I would definitely recommend if your worried about your money situation. Reviewed on: 1st May 2024

No more stress & anxiety

I was suffering with stress and anxiety worrying about how to settle the debts I had, I got in touch with stepchange who sorted out a debt mangment plan which was affordable and realistic Reviewed on: 1st May 2024

Step change help me in difficult times, i had suppo...

Step change help me in difficult times, i had support when i got no job, even now i am still in trouble ,but I hope to get up againe my problems, Reviewed on: 1st May 2024

First class service, very professional

First class service, very professional Reviewed on: 1st May 2024

Stepchange took control

Stepchange took all the stress and worry away by dealing with my creditors on my behalf, it was a long slog but I finally cleared my debt thanks to Stepchange, when I needed a bit more financial freeway I just phoned Stepchange and was able to amend my payments. Reviewed on: 1st May 2024

Stepchange took the stress away in one call.

When hubby became very ill, everything went crazy. Stepchange took ALL the stress and worry off of my shoulder in one phone call. Reviewed on: 1st May 2024

Saved my life

In a mountain of debt and felt it was the end of the world. They saved my life and marriage. Reviewed on: 1st May 2024

My second chance

Before step change I was I'll advised to use another debt company my debit free estimate was thirty five years I was so depressed When I found step change I was debt free in five years I have my life back I am eternally grateful a caring and professional company who listened and helped me Reviewed on: 1st May 2024

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