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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange changed my life

Stepchange changed my life by helping me see a way out of the huge debt I’d built up. I’m 6 months away from being debt free after nearly 6 years and they’ve been a huge part of it Reviewed on: 3rd May 2024

Helped me with planning debt repayment

Helped me through very bad times with depression, anxiety and stress related illness when I got into debt as I was not working. The company gave me repayment options and spoke to all the finance institutions to whom I owed money and stopped all interest payments. They then helped me budget and arrange a repayment plan. Reviewed on: 3rd May 2024

Great customer service, very helpful

Great customer service, very helpful Reviewed on: 3rd May 2024

Extremely knowledgeable and helpful and not judgmental

Extremely knowledgeable and helpful and not judgmental Reviewed on: 3rd May 2024

Excellent service.

Excellent service. Step change thank you so much. Reviewed on: 3rd May 2024

Highly recommend Stepchange.

I have been with Stepchange for a while, they have helped me through difficult times with support, and I manage my money without stress now thanks to Stepchange. Highly recommend this company if you are facing financial difficulty do not hesitate to contact them. Reviewed on: 3rd May 2024

STEP CHANGE - Debt Charity of Class.

STEP CHANGE ~ Debt Charity. Ace Assistance from the Honorary Helpers Reviewed on: 3rd May 2024

When I felt I was fire fighting debt I spoke to Step...

When I felt I was fire fighting debt I spoke to Stepchange and they helped me navigate everything and got me back on track I couldn’t thank them enough. Reviewed on: 3rd May 2024

Excellent experience

Peace of mind and confidence boosted Reviewed on: 3rd May 2024

An absolute lifeline.

An absolute lifeline. All their staff are amazing, kind, compassionate, understanding people, extremely knowledgable and passionate for what they do. Their only goal is to give impartial, honest, friendly advice and this they excel at. Thank you. Reviewed on: 3rd May 2024

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