Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Everyone is so helpful and friendly and caring

Everyone is so helpful and friendly and caring Reviewed on: 3rd May 2024

Completely changed my life!

Completely changed my life! I can sleep again and enjoy my life! Customer service is amazing! Can't rate highly enough! 4years in and I'm nearly debt free! Thank you StepChange you honestly saved my life. Reviewed on: 3rd May 2024

Everything was sorted out for me and I was relieved...

Everything was sorted out for me and I was relieved of the stress of contacting my debters. Reviewed on: 3rd May 2024

Very caring and understanding and helpful, made the...

Very caring and understanding and helpful, made the hole process comfortable Reviewed on: 3rd May 2024

Excellent charity

Stepchange have helped me alot I couldn't have managed my debts or afford them now I have cleared 8 of my debts have 5 left I am really impressed and not stressed. Reviewed on: 3rd May 2024

Stepchange gave me hope and changed my life.

I contacted Stepchange after years of accumulating debt because my outgoings were more than my incomings. I spent so long thinking that I was dealing with it, I was making the minimum repayments so everything was fine, wasn't it? Unfortunately the situation just spiralled out of control and I was left with no way to even buy food for our children to eat. Deciding to contact Stepchange changed my life. Stepchange were understanding, didn't judge and just made me feel that there was a light at the end of the tunnel. My payments were consolidated and their website is so easy to navigate and keep track of my outstanding debts and to review the payments I've made so far. I live checking to see how far I've come and it's all thanks to Stepchange. Reviewed on: 3rd May 2024

Really helped me out, very compassionate

Really helped me out, very compassionate Reviewed on: 3rd May 2024

Debt to debt free

Stepchange have totally changed my out looking on managing my finances. Make what seemed daunting and undoable to doable step by step. In the next 18 months I should be debt free. After 5years. Reviewed on: 3rd May 2024

You’re not alone

We all hit hard times at some point in our lives. Step Change are there for you when you need them most . Non judgemental and supportive, don’t be afraid to reach out to them if you need to. Reviewed on: 3rd May 2024

lovely staff , so helpful and thorough.

lovely staff , so helpful and thorough.. thank you all what a great team,.............................................................................................. Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub